Senior Account Executive

DigitalOcean; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading cloud services provider in Greater London is looking for a Senior Account Executive to drive growth by partnering with innovative startups in SaaS, FinTech, and AI sectors. This role involves managing relationships with key clients, advocating for their needs, and collaborating with support and engineering teams to ensure success. Candidates should have over 5 years of experience in account management for technical products and a strong understanding of cloud infrastructure. Join a dynamic team dedicated to revolutionizing cloud computing and AI while making an impact in the community.

Qualifications

• 5+ years experience as an account executive or account manager for a technical product.
• Proven track record of optimizing onboarding and customer success pipelines.
• Capability to manage competing priorities in a fast-paced environment.

Responsibilities

• Identify, engage, and win promising startups in the tech ecosystem.
• Act as the primary point of contact for high potential accounts.
• Drive account growth by maintaining meaningful customer contact.

Skills

Account management

Customer advocacy

Negotiation

Cloud Infrastructure

AI experience

Job description

Overview

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for a Senior Account Executive who is passionate about startups and digital native enterprises fueling the next wave of SaaS, FinTech, and AI innovation.

As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. We\'re looking for a driven Account Executive to embed themselves in the Bay Area\'s AI ecosystem. Your mission is to fuel our growth by partnering with the most promising AI startups, from stealth founders to rapidly scaling teams. In this role, you’ll be one of the main faces of DigitalOcean in the community, forging relationships with builders and technical leaders to win their business. Success means being a true customer advocate, working across teams to ensure the Bay Area\'s top innovators have the simple, powerful cloud they need to succeed.

As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. We\'re looking for a driven Account Executive to embed themselves within the technology and startup ecosystems. Your mission is to fuel our growth by partnering with the most promising SaaS, FinTech, and AI startups, from stealth founders to rapidly scaling teams. In this role, you’ll be one of the main faces of DigitalOcean in your local community, forging relationships with builders and technical leaders to win their business. Success means being a true customer advocate, working across teams to ensure your region\'s top innovators have the simple, powerful cloud they need to succeed

What You’ll Do

• Immerse yourself in the tech ecosystem to identify, engage, and win the most promising startups.
• Own the relationship with high potential accounts, acting as the primary point of contact for their business and technical needs.
• Advocate for your customers internally, working with support and engineering to remove technical roadblocks and ensure their success.
• Drive account growth by maintaining meaningful contact and identifying new opportunities.
• Manage and negotiate contract renewals, communicating the value of new features to drive expansion and upsell opportunities.
• Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience.
• Translate customer feedback from your customers and prospects into clear insights for our Product and Engineering teams to shape the roadmap.

What You’ll Add to DigitalOcean

• 5+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer.
• Cloud Infrastructure and AI experience preferred.
• You demonstrate high autonomy, consistently anticipating needs rather than waiting for direction. You excel at managing competing, complex priorities, and can ruthlessly re-prioritize your efforts to focus on high-value activities in a fast-paced environment.
• You have a proven track record of actively refining and optimizing onboarding and customer success pipelines. You can provide clear examples of how you\'ve driven process improvements to increase adoption and reduce time-to-value.
• You build genuine rapport and are a skilled, persuasive communicator who can navigate difficult conversations. You move beyond simple follow-up to provide strategic account guidance, proactively identifying expansion opportunities and ensuring alignment with customer goals.
• You are skilled at cultivating deep customer partnerships. You don\'t just collect feedback; you proactively solicit and synthesize it to identify underlying risks and opportunities, and you work cross-functionally to ensure that feedback is actioned.