Account Manager

Evri; Morley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics company in the UK is seeking an experienced Account Manager to manage a portfolio of SME business customers. The role involves cultivating strong relationships, identifying growth opportunities, and ensuring exceptional service delivery. The ideal candidate will have a proven track record in account management, particularly within logistics or e-commerce sectors, along with excellent communication and organizational skills. This position offers a chance to contribute to a diverse and inclusive work environment.

Qualifications

• Proven experience in Account Management, ideally within logistics, e-commerce, or B2C delivery sectors.
• Strong understanding of commercial performance, P&L, and profitability.
• High proficiency with Excel, Outlook, and CRM systems.

Responsibilities

• Manage and grow a portfolio of SME accounts to meet commercial targets.
• Build strong customer relationships through regular communication.
• Conduct volume and pricing reviews to identify growth opportunities.
• Prepare accurate reports and forecasts on account performance.
• Support clients with new product launches and promotions.
• Collaborate closely with internal teams for seamless customer experiences.
• Handle customer escalations and complaints effectively.

Skills

Account Management

Communication skills

Analytical skills

Organizational skills

CRM systems

Negotiation skills

Tools

Excel

Outlook

Job description

Overview

We\'re looking for a driven and customer-focused Account Manager to join our growing team, managing a portfolio of SME business customers and helping them maximise their potential with Evri. As an Account Manager, you\'ll be the key point of contact for your portfolio of SME customers, ensuring they receive exceptional service while driving volume and profitability growth. You\'ll take a proactive, hands-on approach to managing and developing accounts - identifying new opportunities, retaining business, and ensuring every customer feels valued and supported.

Interested? Take a look at the below to understand what you\'ll be doing in your role :

Responsibilities

• Managing and growing your own portfolio of SME accounts to meet and exceed commercial targets.
• Building strong customer relationships through regular calls and virtual meetings (80% of your role will be phone-based).
• Conducting volume and pricing reviews to identify growth and margin opportunities.
• Preparing accurate reports and forecasts on account performance, highlighting risks and opportunities.
• Supporting clients with new product launches and promotions to drive engagement and loyalty.
• Collaborating closely with internal teams, from Operations and Marketing to Finance and Legal to deliver seamless customer experiences.
• Managing churn and ensuring accounts trade in line with agreed volumes and budgets.
• Handling escalations and complaints professionally, resolving issues quickly and effectively.

Core capabilities / Qualifications

• Proven experience in Account Management, ideally within logistics, e-commerce, or B2C delivery sectors.
• A strong understanding of commercial performance, P&L, and profitability.
• Excellent communication skills - confident presenting, negotiating, and handling challenging conversations.
• High proficiency with Excel, Outlook, and CRM systems.
• Strong organisational and analytical skills, with attention to detail.

About Evri

At Evri, we know we only grow if our people do too. That\'s why we\'re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We\'re on a journey to better represent the customers we serve around the UK. We\'re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We\'re excited for the future. Let\'s deliver it together.