Sales & Customer Service Specialist

Splend; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vehicle subscription service provider is seeking a Sales Consultant based in Cricklewood. You will be responsible for educating customers and facilitating sales in a retail environment. The ideal candidate should have excellent customer service skills, sales experience, and a valid UK driver's license. This role offers a performance-based bonus and flexible leave options.

Benefits

Performance-based bonus

Flexible leave options

Health and Wellbeing benefits

Employee Assisted Program

Learning & Development Platform

Health insurance and wellness allowance

Qualifications

• Excellent customer service skills with 2+ years of experience.
• Experience in a high-volume sales role is ideal.
• Ability to build rapport with diverse customers.
• Strong administrative capabilities.
• Current and valid UK driver's license.

Responsibilities

• Educate customers on product offerings and benefits.
• Conduct in-person sales appointments and test drives.
• Maintain high customer service standards.
• Collaborate with operations to maximize sales.

Skills

Customer service skills

Communication

Sales experience

Time management

Tech-savviness

Job description

About us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

Based out of our Cricklewood hub, as a customer facing Sales Consultant at Splend, you will be the face of our vehicle subscription services in our retail hubs. You’ll combine deep product knowledge, customer-centric communication, and consultative selling to match customers with the right Splend solution—helping them succeed as rideshare drivers while contributing to our mission of making vehicle ownership more accessible and flexible.

This role is ideal for a motivated and engaging individual who thrives in a retail environment and is passionate about helping people succeed.

Responsibilities

• Educating customers across our product suite and service offering and Splends points of difference.
• Educating customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey.
• Complete in person sales appointments and test drives.
• Perform customer onboarding appointments for vehicle collections.
• Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals.
• Maintain an unwavering high level of customer service in line with Splends values and passion for our customers.

What you’ll bring

• You’ll have excellent customer service skills (2+yrs experience is perfect).
• You'll ideally have experience working in a high-volume sales role.
• Be a highly effective communicator with the ability to work in a team and build rapport with customers from a variety of cultural backgrounds.
• Ability to persuasively present products, understand customer needs, handle objections, and close sales.
• Excellent time management skills.
• You're tech savvy and have ability to pick up new systems quickly.
• Eager to learn, grow and develop in a high growth scale up environment.
• Great customer service skills with a customer outcome driven focus and approach.
• Strong administrative capabilities.
• A current and valid full UK driver’s license
• Comfortable commuting and working out of our Cricklewood Hub
• Ability to work weekends as per roster

What we offer

• Performance based bonus
• Flexible leave options, providing more time for rest & recovery
• Health and Wellbeing benefits
• Employee Assisted Program
• Dedicated Learning & Development Platform to support Career growth
• Health insurance and a monthly wellness allowance

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

We value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.