Customer Service Officer

Supagas; Welshpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national gas supplier in Welshpool is seeking a Customer Service Officer to serve as the first point of contact for clients. The role involves processing orders and managing accounts, requiring excellent communication skills and proficiency in Microsoft Suite. This position offers long-term job stability and opportunities for career development.

Benefits

Career development opportunities

Employee benefits app with discounts

Long-term job stability

Qualifications

• Experience in an inbound call centre environment managing high call volumes.
• Proficient in Microsoft Outlook, Excel, and Teams.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for clients.
• Process orders and manage payments.
• Reconcile accounts and provide administrative support.

Skills

Telephone communication skills

Proficiency in Microsoft Suite

Ability to multi-task

Organizational skills

Resilience

Job description

Overview

Supagas is a fast-growing national supplier of cylinder gases including LPG, Industrial Gases, Hospitality Gases and Helium. We are building a reputation for growth and success based on our “YES WE CAN” customer service offering and quality products in a highly competitive market.

About the role

As a Customer Service Officer, you will be the first point of contact for both new and existing clients. You’ll work in a multi-channel environment, addressing inquiries and providing exemplary, professional support. You’ll handle activities such as order processing, payment management, account reconciliation, pricing and administration.

What you possess

• Proven experience in an inbound call centre environment, managing high call volumes.
• Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
• Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
• Flexibility. This office-based role requires two rotating shifts: 8:00 AM to 4:00 PM and 9:00 AM to 5:00 PM.
• The skill to multi-task and work effectively across various programs and platforms.
• A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
• Resilience and effective time management.

What we offer

• Long-term job stability.
• Real essence of family and community across the team.
• Career development opportunities and ongoing training.
• Referral rewards – earn extra by referring friends to join the team.
• Access to our Employee Benefits App – discounts at 1,700+ brands for you and your family.

We reserve the right to commence the recruitment process prior to the advertised closing date. Therefore, early applications are strongly encouraged.

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What can I earn as a Customer Service Representative

Salary information is not included in this posting.