Customer Service Advisor

Connect Appointments; Pumpherston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a proactive and detail-oriented Customer Service Advisor in Pumpherston. The role involves responding to inquiries, tracking orders, and liaising with logistics carriers. Candidates should have customer service experience and possess excellent communication skills. This temporary to permanent position offers a competitive rate of £12.25 per hour and opportunities for growth within a supportive team.

Benefits

Temporary to permanent opportunity

Paid at £12.25 per hour

A range of company benefits

Opportunities for growth and development

Friendly, inclusive, and supportive team

Qualifications

• Previous experience in customer service or a similar role.
• Excellent communication skills and a customer-first attitude.
• A keen eye for detail and a knack for solving problems.
• The ability to multitask and stay organised in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Track orders, handle delivery updates, and resolve complaints or delays.
• Provide product and service information, ensuring a high level of satisfaction.
• Liaise with logistics carriers to schedule pickups and resolve delivery issues.
• Communicate shipping updates to customers and internal teams.
• Assist in processing orders and returns.
• Maintain up-to-date records of customer and carrier transactions.
• Prepare reports on customer feedback and service trends.
• Support the team with data entry and documentation tasks.

Skills

Excellent communication skills

Customer-first attitude

Problem-solving abilities

Multitasking

Attention to detail

Job description

Overview

Connect Appointments are seeking a proactive and detail-oriented Customer Service Advisor to serve as the key point of contact between our client's company, external carriers, and customers.

What’s on offer

• Temporary to permanent opportunity
• Working five days per week, from 9am to 5:30pm
• Paid at £12.25 per hour
• A range of company benefits
• A friendly, inclusive, and supportive team
• Opportunities for growth and development

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Track orders, handle delivery updates, and resolve complaints or delays
• Provide product and service information, ensuring a high level of satisfaction
• Liaise with logistics carriers to schedule pickups, track shipments, and resolve delivery issues
• Communicate shipping updates to customers and internal teams
• Assist in processing orders and returns
• Maintain up-to-date records of customer and carrier transactions
• Prepare reports on customer feedback, delivery metrics, and service trends
• Support the team with data entry, documentation, and filing tasks

What we’re looking for

• Previous experience in customer service or a similar role
• Excellent communication skills and a customer-first attitude
• A keen eye for detail and a knack for solving problems
• The ability to multitask and stay organised in a fast-paced environment

Ready to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on (phone number removed) to find out more.

CALIV