French speaking Customer Service Advisor

The Language Business; City Of London; Hybrid; GBP 28,000; Full time

Job summary

A leading global export company is hiring a French-speaking Customer Service Executive. The role requires processing orders and liaising with French-speaking clients. Candidates should be fluent in French and English, with prior customer service experience preferred. This hybrid position involves working three days a week in the London office, with a salary of £28,000 pa.

Qualifications

• Fluent French and English is essential.
• Previous experience in customer service is essential – B2B experience is preferred.
• Excellent at prioritising and able to work to deadlines.

Responsibilities

• Processing of orders.
• Liaising with French-speaking clients (B2B) by email and phone.
• Responding promptly to customer enquiries.
• Liaising with other departments to provide export documentation.
• Providing a first-class and quality service at all times.
• Attending events and exhibitions when required.
• Communicating with sales reps within the French-speaking territories.

Skills

Fluent French

Fluent English

Customer service experience

B2B communication

Deadline prioritization

Job description

Overview

We\'re hiring for a French speaking Customer Service Executive to join a leading, award-winning global export company with an enviable reputation in the luxury goods sector.

Location: London - Hybrid role - 3 days a week in the office (Tuesday, Wednesday and Thursday)

Languages: Fluent French and English

Salary: £28,000 pa

Responsibilities

• Processing of orders
• Liaising with French-speaking clients (B2B) by email and phone
• Responding promptly to customer enquiries (e.g., prices, stock availability, delivery queries)
• Liaising with other departments (logistics, etc.) to provide necessary export documentation
• Providing a first-class and quality service at all times
• Attending events and exhibitions when required
• Communicating with sales reps within the French-speaking territories

Candidate experience / skills

• Fluent French and English is essential
• Previous experience in customer service is essential – B2B experience is preferred
• Excellent at prioritising and able to work to deadlines

Recruiter contact

Lisa Grimes
[e-mail]