Customer Service Advisor (Full Time)

Crown Oil UK; Bury St Edmunds; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading energy supplier is hiring a Customer Service Advisor in Bury St Edmunds. The successful candidate will support customers through phone, email, and live chat, ensuring high-quality service. Applicants should have 2-3 years of customer service experience, ideally in the energy sector, along with strong communication skills. The role offers a competitive salary of £24,000–£25,000, plus an annual bonus and various benefits.

Benefits

£24,000–£25,000 salary

10% annual bonus

25 days holiday plus bank holidays

Flexitime and free parking

Well-being support

Qualifications

• 2–3 years of current experience in a customer service role.
• Background in the Energy sector, with a focus on change of tenancies.
• Stable work history showcasing reliability and commitment.

Responsibilities

• Be the first point of contact for customers, resolving enquiries.
• Work alongside the change of tenancies team for seamless customer transitions.
• Improve processes to keep customers informed and happy.

Skills

Customer service experience

Energy sector knowledge

Communication skills

Attention to detail

Microsoft Excel competency

Job description

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• Schedule: Monday to Friday 8.30am-5pm

Apply Now

Join Crown Gas & Power – energy supplier of the year!

For over 3 years, we've led the Citizens Advice Non-Domestic Energy Supplier Table – and it's all thanks to the dedication and professionalism of our customer service team. Now, we're looking for another exceptional advisor to join our award-winning company.

About the Role

In this fast-paced and rewarding position, you'll be the first point of contact for customers, helping resolve enquiries and delivering outstanding service across phone, email, and live chat. You will be working alongside our change of tenancies team delivering seamless transitions for customers supply. You'll also play a key part in improving processes and ensuring our customers stay happy and informed.

What We're Looking For

We're seeking someone with:

• 2–3 years of current experience in a customer service role (ideally office-based or in a contact centre).
• A background in the Energy sector, specifically dealing with change of tenancies.
• A stable work history — you're reliable and committed.
• Confident communication skills, strong attention to detail, and a proactive mindset.
• Competency in Microsoft Office, particularly Excel.

What you'll Get

• £24,000–£25,000 basic salary + 10% annual bonus
• 25 days holiday plus bank holidays
• Flexitime, free parking, and well-being support
• A tight-knit, supportive team environment with opportunities to grow

If you’re a customer-focused professional who takes pride in doing the job right – and staying with a team that values you – we’d love to hear from you.

Apply today and let’s talk about your next move.

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

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