Business Intelligence jobs in United Kingdom

We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid).

To provide technical and application support for both hardware and software to ensure the continuous availability of IPN IT Systems, Infrastructure, and Networks.

1. Process queries and service requests submitted to the IT helpdesk, including call logging, managing calls, and appropriate escalation both internally and externally.
2. Set up and conduct induction and initial training for users on core systems.
3. Maintain and document support guides.
4. Provide recommendations for IT improvements where necessary.
5. Support IT hardware and infrastructure, including configuration and asset management.
6. Support business applications within the IT scope.

• A degree in IT or computing, or 2+ years of practical experience.
• Experience in a first-line support environment.
• Significant experience with Windows OS and Microsoft Office.
• Ability to assess customers' and employees' IT knowledge levels.
• Strong analytical and problem-solving skills.
• Up-to-date technical knowledge.
• In-depth understanding of relevant software and hardware.
• Knowledge of Microsoft Visual Studio, SQL, BI Systems, Data Warehousing, Windows Hyper-V, Microsoft Server 2016, backup solutions.
• Experience supporting ERP/MRP systems with both technical and functional understanding.
• Understanding of business systems and core processes.
• Experience with infrastructure and networks.
• Excellent communication skills to engage with staff at all levels and collaborate with internal and external partners.

• Location: Thirsk, North Yorkshire (Hybrid/Flex Working)
• Salary: Competitive
• 10% discretionary company bonus scheme
• Hours: 37.5 hours/week, Monday to Friday
• Pension: 3% employee, 8% employer contributions (salary sacrifice scheme)
• Holidays: 25 days + Bank Holidays
• Medicash Plan
• Enhanced maternity/paternity/pawternity leave
• Additional benefits: Free parking, snacks, free electric car charging, dog-friendly workplace, discounted products, free hot drinks
• Flexible benefits options including cycle to work, nursery schemes, dental insurance, available via salary sacrifice or deductions
• Option to purchase discounted pet food