IT Support Technician

Inspired Pet Nutrition; Thirsk; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in pet nutrition is seeking an IT Support Engineer to join their dynamic IT Department in Thirsk. This permanent position involves providing essential technical support for hardware and software, ensuring the availability of IT systems and infrastructure. The role offers a competitive salary along with a range of benefits, including a discretionary bonus scheme and flexible working options.

Benefits

10% discretionary company bonus scheme

Pension: 3% employee, 8% employer contributions

25 days + Bank Holidays

Medicash Plan

Enhanced maternity/paternity leave

Free parking

Dog-friendly workplace

Discounted products

Flexible benefits options

Option to purchase discounted pet food

Qualifications

• Experience in a first-line support environment.
• Significant experience with Windows OS and Microsoft Office.
• Experience supporting ERP/MRP systems.

Responsibilities

• Process queries and service requests submitted to the IT helpdesk.
• Set up and conduct induction and initial training for users.
• Maintain and document support guides.

Skills

Analytical skills

Problem-solving skills

Communication skills

Technical knowledge

Education

Degree in IT or Computing

2+ years practical experience

Tools

Microsoft Visual Studio

SQL

BI Systems

Data Warehousing

Windows Hyper-V

Microsoft Server 2016

Job description

The Opportunity - IT Support Engineer

We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid).

Role

To provide technical and application support for both hardware and software to ensure the continuous availability of IPN IT Systems, Infrastructure, and Networks.

Responsibilities:

1. Process queries and service requests submitted to the IT helpdesk, including call logging, managing calls, and appropriate escalation both internally and externally.
2. Set up and conduct induction and initial training for users on core systems.
3. Maintain and document support guides.
4. Provide recommendations for IT improvements where necessary.
5. Support IT hardware and infrastructure, including configuration and asset management.
6. Support business applications within the IT scope.

Knowledge, Skills, and Experience:

• A degree in IT or computing, or 2+ years of practical experience.
• Experience in a first-line support environment.
• Significant experience with Windows OS and Microsoft Office.
• Ability to assess customers' and employees' IT knowledge levels.
• Strong analytical and problem-solving skills.
• Up-to-date technical knowledge.
• In-depth understanding of relevant software and hardware.
• Knowledge of Microsoft Visual Studio, SQL, BI Systems, Data Warehousing, Windows Hyper-V, Microsoft Server 2016, backup solutions.
• Experience supporting ERP/MRP systems with both technical and functional understanding.
• Understanding of business systems and core processes.
• Experience with infrastructure and networks.
• Excellent communication skills to engage with staff at all levels and collaborate with internal and external partners.

The Offer:

• Location: Thirsk, North Yorkshire (Hybrid/Flex Working)
• Salary: Competitive
• 10% discretionary company bonus scheme
• Hours: 37.5 hours/week, Monday to Friday
• Pension: 3% employee, 8% employer contributions (salary sacrifice scheme)
• Holidays: 25 days + Bank Holidays
• Medicash Plan
• Enhanced maternity/paternity/pawternity leave
• Additional benefits: Free parking, snacks, free electric car charging, dog-friendly workplace, discounted products, free hot drinks
• Flexible benefits options including cycle to work, nursery schemes, dental insurance, available via salary sacrifice or deductions
• Option to purchase discounted pet food