Senior Manager IT Applications, ΕΜΕΑ

New Balance; Warrington; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the sports industry is seeking a Senior Manager IT Applications to enhance consumer-focused business solutions. This role involves managing IT teams, collaborating across various functions, and driving digital transformation initiatives. The ideal candidate will possess strong leadership skills and experience in complex IT landscapes, with a focus on improving operational efficiency and customer experience.

Benefits

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days annual leave

Life Insurance

On-site gym

Employee discount

Work from anywhere for four weeks per year

Wellbeing and Mental Health support

Qualifications

• Strong people management and team building skills.
• Proven experience with complex IT landscapes.
• Experience working in a global, remote, matrix organization.

Responsibilities

• Lead, coach, and guide the IT team to streamline operations.
• Develop a culture of ownership for end-to-end business processes.
• Coordinate global projects across locations.

Skills

People management

Team building

Communication

Negotiation

Agile methodologies

Tools

MS Dynamics D365

Jira

ADO

Retail solutions

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission:

As the Senior Manager IT Applications, you will work directly with all business functions, such as Digital Operations (e-commerce & Marketplaces), Retail Operations, Logistics, Customer Solutions, our Go-to-Market leadership, and IT team, to identify, plan, and implement consumer-focused business solutions.

As an accomplished leader, collaborate with key partners, team members, and functions to highlight business priorities and develop solutions. You will serve as a senior business partner, fostering optimal IT functional teamwork and process improvements across business operations to enhance the experience for collaborators, customers, and partners.

This role requires managing a team facing business challenges. Success depends on engaging closely with partners and team members to prioritize and implement regional strategies that elevate the consumer experience in the region. You will establish standard processes for the EMEA region while aligning solutions with global governance models.

Major Accountabilities:

• Lead, coach, and guide the IT team to become a reliable business partner, owning technical and functional outcomes to streamline operations.
• Build strong relationships across business functions to set shared expectations and deliver on plans.
• Collaborate with regional and global business and IT teams to ensure alignment and execution.
• Develop a culture of ownership for end-to-end business processes and IT-supported initiatives.
• Support the integration of Poland and Italy into the EMEA IT landscape.
• Co-develop and deliver a digital roadmap with regional and global partners.
• Coordinate global projects across locations including the Netherlands, UK, USA, and India—from requirements to post-implementation.
• Drive digital transformation aligned with strategic priorities.
• Develop cases for change based on value, brand positioning, and capabilities.
• Provide architectural guidance for systems and solutions.
• Manage third-party vendors and service providers.
• Responsible for budget planning and execution.
• Identify and handle project risks, addressing them proactively.
• Recommend improvements to efficiency and system integrity.

Requirements for Success:

• Strong people management and team building skills.
• Knowledge of MS Dynamics D365 (F&O).
• Ability to think like an architect and bridge business & IT.
• Retail experience is a plus.
• Proven experience with complex IT landscapes (ERP, B2B, B2C, CRM, Omni Channel, POS, Middleware, BI).
• Experience leading sophisticated projects and resolving diverse business challenges.
• Functional expertise in areas such as Commercial, Value Chain, Finance, or Manufacturing.
• Strong organizational skills, able to prioritize projects with urgency while managing uncertainty.
• Excellent interpersonal, communication, negotiation, and consensus-building skills.
• Ability to navigate a matrix organization and interact across cultures and levels.
• Experience with Agile methodologies, Jira, ADO, SFCC, and Retail solutions (Aptos, LS Retail, Microsoft Retail, etc.).
• Understanding connections between ERP and DTC technologies (Retail & Ecommerce).
• Experience working in a global, remote, matrix organization; travel required (~once a month in NL/UK, quarterly in Poland/Italy).

Benefits:

• Discretionary Bonus Opportunity
• Private Medical Insurance
• Dental Scheme
• Pension Scheme
• Flexible Working Hours (07:00 – 10:00 start, 15:00 -18:00 finish)
• Hybrid working (3 days on-site)
• 25 days annual leave
• Life Insurance
• On-site gym
• Employee discount
• Work from anywhere for four weeks per year
• Wellbeing and Mental Health support (24/7 Employee Assistance Program)

Equal Opportunity Employer:

New Balance is committed to diversity and inclusion, providing equal opportunities regardless of age, disability, race, religion, gender, sexual orientation, pregnancy, marriage, or gender reassignment. Please inform us if you require any support or adjustments during the application process.