Sales Assistant Full Time - Max Mara Selfridges London

Max Mara Fashion Group; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Max Mara Fashion Group is seeking a full-time Sales Assistant for their Selfridges location in London. The role involves delivering exceptional customer service, maintaining store presentation, and building client relationships. Ideal candidates will have retail experience, a passion for fashion, and a commitment to the brand's values.

Qualifications

• 1–3 years of retail experience, preferably in luxury fashion.
• Passionate about fashion and delivering outstanding customer service.
• Goal-oriented and proactive.

Responsibilities

• Welcome and assist clients according to brand values.
• Support store goals through teamwork.
• Develop strong client relationships.

Skills

Fluent English

Customer service

Sales

Fashion knowledge

Job description

Job Description

SALES ASSISTANT FULL TIME @MAX MARA SELFRIDGES

Max Mara is seeking a passionate and results-driven Sales Assistant to join our team at Selfridges. You will play a key role in conveying the brand’s identity and excellence in service, contributing to store performance and delivering an exceptional customer experience.

Main Responsibilities

1. Welcome and assist clients in line with Max Mara’s brand values, service standards, and selling ceremony.
2. Support the achievement of personal and store goals through teamwork.
3. Develop and maintain strong client relationships via dedicated clientele activities.
4. Ensure the store is impeccably presented, with merchandise properly displayed and organized.
5. Stay informed about product knowledge, brand heritage, and fashion trends.
6. Handle customer queries and resolve complaints professionally and empathetically.
7. Act as an ambassador of Max Mara’s customer-centric approach.

The ideal candidate will:

1. Speak fluent English; additional languages are a plus.
2. Have 1–3 years of retail experience; experience in luxury or premium fashion is preferred.
3. Be passionate about fashion, sales, and delivering outstanding customer service.
4. Be goal-oriented, proactive, and committed to continuous improvement.
5. Maintain high standards in presentation and behavior in line with the brand image.

About Max Mara Fashion Group

Max Mara Fashion Group is a global leader in modern pret-à-porter fashion. Founded in Italy in 1951, it offers high-end women's clothing produced with excellence. Our passion, commitment, and tradition have established a distinctive fashion style across:

• 9 brands
• Over 60 collections per season
• More than 14 million items sold annually
• Presence in 105 countries
• Over 2,500 mono-brand stores
• More than 10,000 multi-brand stores
• 27 languages spoken
• Over 5,500 employees worldwide

Our organizational structure includes 44 departments spanning Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, and more.

We are committed to equal opportunity employment, valuing diversity and inclusion across all aspects including race, ethnicity, gender, age, physical ability, religious beliefs, and political views.