Customer Service jobs in Deutschland

At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Product Owner Digital Health Solutions (f/m/d)

DEU-Stuttgart

As a Product Owner Digital Health Solutions (f/m/d), you will play a key role in defining and implementing innovative digital services in healthcare. Your work will directly contribute to HARTMANN’s digital transformation, improving care for nursing home residents through data-driven solutions. You will shape the product strategy, collaborate with interdisciplinary teams, and ensure high standards in usability, compliance, and customer value.

Responsibilities:

• Define and drive the strategic vision for digital health services, aligning with business goals
• Engage with customers to gather requirements and translate them into innovative digital health solutions
• Collaborate with designers, developers, and other stakeholders to create digital products that meet customer needs
• Ensure compliance with relevant regulations and maintain technical documentation and conformity assessments
• Drive design for usability and work closely with users to optimize UX
• Coordinate with marketing, IT, and customer service departments to align product development with business strategies
• Manage supplier relationships and oversee the procurement process for digital health solutions
• Develop and execute training materials and customer support plans to ensure successful product adoption
• Conduct market research and competitor analysis to identify opportunities for product improvement and innovation

Qualification:

• Master's degree in Digital Business, Healthcare Management, (computer) science or a related field
• Proven experience in product ownership or product management, preferably in the digital health or medical device industry.
• Knowledge of digital market trends and innovations, preferably in telecare or digital health services.
• Experience with health economics or regulatory requirements for digital health solutions is an advantage
• Excellent project management and organizational skills
• Ability to collaborate effectively with cross-functional teams and external partners
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Fluent in English, at least B2 German language skills. Other languages are considered an advantage

Benefits:

• Flexible working conditions, such as flexible working hours and mobile working
• International Mobile Working
• Attractive ways of combining work and family life, e.g. childcare subsidy
• 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
• Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
• Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
• Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
• Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your personal contact:

Isabel Proske