Investigation Specialist with Mandarin and English (6 month contact), KYC

ENGINEERINGUK; Regensburg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a detail-oriented Investigation Specialist fluent in Mandarin and English. In this dynamic role, you will investigate suspicious activities, ensuring the safety of online transactions while maintaining high customer experience standards. Your responsibilities will include communicating with buyers and merchants, enforcing policies, and participating in special projects. This opportunity allows you to contribute to a safer online marketplace while working in a diverse and inclusive environment. If you are proactive, organized, and possess excellent problem-solving skills, this role is perfect for you.

Qualifikationen

• Fluency in English and Mandarin is essential for this role.
• Experience in customer service or fraud management is preferred.

Aufgaben

• Investigate suspicious buyer activity to mitigate risks.
• Communicate with customers to make informed decisions on risks.
• Maintain site quality by enforcing policy guidelines.

Kenntnisse

Proficiency in English

Proficiency in Mandarin Chinese

Problem-solving skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Jobbeschreibung

Investigation Specialist with Mandarin and English (6 month contract), KYC

DESCRIPTION

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities
As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Consistently achieve/exceed weekly productivity and quality standards.

About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

BASIC QUALIFICATIONS

1. Proficiency in both English and Mandarin Chinese with an ability to compose grammatically correct, concise and accurate written responses.
2. Experience working with Microsoft Office including Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

1. Previous work experience in a customer service/retail environment.
2. Knowledge of or experience in a fraud/risk management environment.
3. Experience in insurance, finance, data analysis, research, translation or training.
4. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
5. Self-disciplined, diligent, proactive and detail oriented.
6. Excellent problem-solving skills.
7. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.