Food and Beverage Training Manager - Full time - Maryland

Min Compensation

USD $58,500.00/Yr.

Max Compensation

USD $71,250.00/Yr.

Overview

Why We Need Your Talents

The Food & Beverage Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs for all F&B staff. This role ensures that all employees are equipped with the necessary skills and knowledge to provide exceptional service, maintain operational standards, and contribute to a positive guest experience.

Responsibilities

Where You'll Make an Impact

• Develop Training Programs:
  • Design and create venue specific, detailed training manuals, online modules, and interactive workshops for new hires and ongoing staff development.
  • Tailor training programs to address the specific needs of different roles, including servers, bartenders, kitchen staff, and management.
• Conduct Training Sessions:
  • Lead engaging and informative training sessions on various topics such as customer service excellence, food safety, hygiene standards, and emergency procedures.
  • Utilize a variety of training methods, including hands-on demonstrations, role-playing, and e-learning platforms.
• Evaluate Training Effectiveness:
  • Implement assessment tools such as quizzes, surveys, and performance evaluations to measure the effectiveness of training programs.
  • Analyze feedback and performance data to identify areas for improvement and make necessary adjustments to training content and delivery methods.
• Maintain Training Records:
  • Keep detailed and organized records of all training activities, including attendance, progress, certifications, and compliance with regulatory requirements.
  • Ensure that all training documentation is up-to-date and easily accessible for audits and reviews.
• Collaborate with Management:
  • Work closely with department heads and senior management to identify training needs and develop strategies to address them.
  • Participate in management meetings to provide updates on training initiatives and discuss staff development.
• Stay Updated:
  • Continuously research industry trends, best practices, and regulatory changes to ensure training programs are current and relevant.
  • Attend industry conferences, workshops, and networking events to stay informed and bring new ideas to the organization.
• Support Staff Development:
  • Provide ongoing support and mentorship to staff, helping them to achieve their professional goals and advance within the organization.
  • Develop and implement career development programs, including leadership training and succession planning.
• Assist with the administrative work in relation to HR attendance policy and PAN’s.
• Establish and maintain relationships with external training vendors.
• Participate in the recruitment of new hires with F&B Leaders for the outlets.
• Other duties as assigned.

Qualifications

Skills You'll Need to Succeed

• Passionate about hospitality and committed to delivering exceptional guest experiences.
• Patient, approachable, and empathetic, with a positive attitude and a willingness to help others succeed.
• Detail-oriented and committed to maintaining high standards of quality and excellence.
• Adaptable and open to feedback, with a continuous improvement mindset.
• Ability to analyze and interpret operational results.
• Ability to solve complex problems.
• Ability to perform assigned duties under pressure.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
• A variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.

A Few Must Haves

• Bachelor’s degree in hospitality management, business administration, human resources, or a related field preferred, but not required.
• High School Diploma or GED equivalent.
• Certification in training and development (e.g. Certified Hospitality Trainer)
• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry.
• Proven track record of developing and delivering effective training programs.
• Exceptional organizational, time management, and problem-solving skills.
• Ability to work effectively with a wide range of people in a diverse community.
• Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast-paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.