lavori da Call Center in località Canada

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Client: 1NCE

Location: Cologne, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 9f180b9df5ab

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

We are 1NCE, a pioneering company reshaping the IoT connectivity landscape. We focus on innovation, customer satisfaction, and industry leadership to change the telecoms/IoT industry.

Join our Customer Care Team and be the face and voice of 1NCE for our customers!

• Manage customer care processes, including coordination with external service providers.
• Ensure SLA compliance and monitor customer inquiries and processing timelines.
• Evaluate customer feedback to improve satisfaction.
• Define and track service KPIs to optimize processes.
• Assess service quality through qualitative evaluation of calls and emails.
• Oversee all customer communications for consistency and responsiveness.
• Lead customer care improvement projects.
• Act as a liaison between internal departments and external partners.

• Degree in Business Communication or related field.
• Over 3 years of customer service experience, preferably in dynamic environments.
• Fluent in German (C1) and English (B2).
• Strong knowledge of Microsoft Office and relevant technical understanding.
• Good grasp of call center KPIs and data analysis skills.
• Diplomatic, communicative, and team-oriented.
• Proactive with a professional presence and high emotional intelligence.
• System thinking skills.

• Professional development in an international team and innovative environment.
• Varied, agile work with flexible hours, remote options, and modern office amenities.

Vladimir Kaiser
Questions? contact: [emailprotected]

Join 1NCE to shape the future of IoT connectivity. We value diversity, inclusion, and equity, and are committed to fair hiring practices. Follow us on LinkedIn, Facebook, and X.