(Junior) Customer Care Manager (all)

TN Germany; Köln; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A pioneering IoT connectivity company in Cologne seeks a (Junior) Customer Care Manager. The role involves managing customer care processes, ensuring SLA compliance, and improving customer satisfaction. Candidates should have a degree in Business Communication and experience in customer service, with fluency in German and English. Join a dynamic team focused on innovation and customer satisfaction.

Leistungen

Professional development in an international team

Flexible hours

Remote options

Modern office amenities

Qualifikationen

• Over 3 years of customer service experience, preferably in dynamic environments.
• Strong knowledge of call center KPIs.

Aufgaben

• Manage customer care processes and ensure SLA compliance.
• Lead customer care improvement projects.
• Act as a liaison between internal departments and external partners.

Kenntnisse

German

English

Communication

Data Analysis

Teamwork

Ausbildung

Degree in Business Communication

Tools

Microsoft Office

Jobbeschreibung

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(Junior) Customer Care Manager (all), Cologne

Client: 1NCE

Location: Cologne, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 9f180b9df5ab

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

Job Description

We are 1NCE, a pioneering company reshaping the IoT connectivity landscape. We focus on innovation, customer satisfaction, and industry leadership to change the telecoms/IoT industry.

Your team

Join our Customer Care Team and be the face and voice of 1NCE for our customers!

Your mission

• Manage customer care processes, including coordination with external service providers.
• Ensure SLA compliance and monitor customer inquiries and processing timelines.
• Evaluate customer feedback to improve satisfaction.
• Define and track service KPIs to optimize processes.
• Assess service quality through qualitative evaluation of calls and emails.
• Oversee all customer communications for consistency and responsiveness.
• Lead customer care improvement projects.
• Act as a liaison between internal departments and external partners.

Your skills

• Degree in Business Communication or related field.
• Over 3 years of customer service experience, preferably in dynamic environments.
• Fluent in German (C1) and English (B2).
• Strong knowledge of Microsoft Office and relevant technical understanding.
• Good grasp of call center KPIs and data analysis skills.
• Diplomatic, communicative, and team-oriented.
• Proactive with a professional presence and high emotional intelligence.
• System thinking skills.

Your gains

• Professional development in an international team and innovative environment.
• Varied, agile work with flexible hours, remote options, and modern office amenities.

Your contact

Vladimir Kaiser
Questions? contact: [emailprotected]

About us

Join 1NCE to shape the future of IoT connectivity. We value diversity, inclusion, and equity, and are committed to fair hiring practices. Follow us on LinkedIn, Facebook, and X.