Market Research jobs in United Kingdom

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce expert practitioners who stay up-to-date on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating with Hiring Managers.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings)

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources across Canada, processing over 1000+ external resources annually. The role involves ensuring operational excellence through workflow, technology, and documentation improvements. Responsibilities include:

1. Applying technical expertise to support Hiring Managers in engaging external resources.
2. Using technology to optimize processes and team resources.
3. Maintaining documentation and ensuring process compliance.

• Promote the CLO’s brand through a customer-centric approach and act as a subject-matter expert.
• Facilitate conversations with Hiring Managers and provide system walkthroughs and training.
• Gather and interpret information for resource setup and management.
• Conduct due diligence on resources.
• Maintain stakeholder communication and documentation.
• Identify complex cases and collaborate with team members.
• Respond to inquiries and provide guidance.

• Lead or contribute to process improvements and documentation updates.
• Ensure policies are documented and accessible, and train relevant teams.
• Stay informed on workforce legislation and policies.

• 3-5 years’ experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Strong communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a focus on high-quality service.
• Proficient with MS Office, especially Excel; experience with ServiceNow and vendor management systems is a plus.
• College or university degree in a relevant field.

This position requires fluency in English. Support or collaboration with English-speaking stakeholders will be necessary.

The base salary range is $54,000 to $81,000, with potential bonuses. Salary is based on location, skills, and qualifications. KPMG offers comprehensive benefits and a Total Rewards program.

Integrity, Excellence, Courage, Together, and For Better — these guide our actions and culture.

We are committed to an inclusive, accessible recruitment process. Adjustments and accommodations are available upon request. Contact KPMG’s Employee Relations Service at 1-888-466-4778 for support.