Contract Specialist (12 Month Contract)

KPMG Canada; Lethbridge; Hybrid; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to manage external resources and improve operational processes. This role requires 3-5 years of experience in case management, strong communication skills, and proficiency in MS Office. The position offers a competitive salary range of $54,000 to $81,000, with comprehensive benefits.

Qualifications

• 3-5 years’ experience in case management.
• Bilingual in English and French preferred.
• Experience with staffing agencies or contingent workforce is an asset.

Responsibilities

• Manage processes related to external resources across Canada.
• Ensure operational excellence through workflow and documentation improvements.
• Promote the CLO’s brand through a customer-centric approach.

Skills

Communication

Detail-oriented

Stakeholder management

Education

College or university degree in a relevant field

Tools

MS Office

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce expert practitioners who stay up-to-date on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating with Hiring Managers.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings)

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources across Canada, processing over 1000+ external resources annually. The role involves ensuring operational excellence through workflow, technology, and documentation improvements. Responsibilities include:

1. Applying technical expertise to support Hiring Managers in engaging external resources.
2. Using technology to optimize processes and team resources.
3. Maintaining documentation and ensuring process compliance.

Case Management

• Promote the CLO’s brand through a customer-centric approach and act as a subject-matter expert.
• Facilitate conversations with Hiring Managers and provide system walkthroughs and training.
• Gather and interpret information for resource setup and management.
• Conduct due diligence on resources.
• Maintain stakeholder communication and documentation.
• Identify complex cases and collaborate with team members.
• Respond to inquiries and provide guidance.

Process Governance

• Lead or contribute to process improvements and documentation updates.
• Ensure policies are documented and accessible, and train relevant teams.
• Stay informed on workforce legislation and policies.

What You Bring To The Role

• 3-5 years’ experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Strong communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a focus on high-quality service.
• Proficient with MS Office, especially Excel; experience with ServiceNow and vendor management systems is a plus.
• College or university degree in a relevant field.

This position requires fluency in English. Support or collaboration with English-speaking stakeholders will be necessary.

Compensation and Benefits

The base salary range is $54,000 to $81,000, with potential bonuses. Salary is based on location, skills, and qualifications. KPMG offers comprehensive benefits and a Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, and For Better — these guide our actions and culture.

Inclusive Recruitment

We are committed to an inclusive, accessible recruitment process. Adjustments and accommodations are available upon request. Contact KPMG’s Employee Relations Service at 1-888-466-4778 for support.