Contract Specialist (12 Month Contract)

KPMG Canada; North Bay; Remote; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to join their Contingent Labour Office. This role involves managing external resources, advising Hiring Managers, and improving operational workflows. The ideal candidate will have 3-5 years of case management experience and be proficient in both English and French. This virtual position allows for flexibility while maintaining a strong customer-centric approach.

Qualifications

• 3-5 years’ experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Bilingual in English and French preferred.

Responsibilities

• Advise and support Hiring Managers in engaging external resources.
• Facilitate intake conversations and provide training on request submissions.
• Conduct due diligence on resources and document information for compliance.

Skills

Communication

Detail-oriented

Stakeholder Management

Education

Relevant college or university degree

Tools

MS Office

Vendor management systems

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, it aims to balance the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered. This is a virtual work opportunity (1-2 days in office per month may be required for company meetings).

What You Will Do

Reporting to the Leader of the Contingent Labour Office (CLO), the Contract Specialist will execute processes related to external resources during the initial setup, while on contract, and when renewing or departing. This role covers all functions and locations across Canada, processing over 1000 external resources per year of varying sizes. The Specialist will also contribute to operational excellence by improving workflows, technology, and documentation. Responsibilities include:

• Advising and supporting Hiring Managers in engaging external resources.
• Leveraging technology to optimize CLO processes and user experience.
• Ensuring documentation is current and accessible for stakeholders.

Key Responsibilities

Case Management

• Promote the CLO’s brand through a customer-centric approach and demonstrate expertise as a trusted advisor.
• Facilitate intake conversations with Hiring Managers.
• Provide training on request submissions within the vendor management system.
• Gather and assess information related to external resources.
• Conduct due diligence on resources.
• Educate stakeholders on procedures and best practices.
• Maintain communication with stakeholders regarding case progress.
• Document information for reporting and compliance.
• Identify complex cases.
• Collaborate with team members to meet business needs.
• Respond to inquiries efficiently.

Process Governance

• Lead or contribute to process improvements.
• Maintain SOPs, forms, templates, and knowledge articles.
• Ensure policies and processes are well documented and communicated.
• Stay informed on workforce legislation and policies.

Qualifications

• 3-5 years’ experience in case management.
• Experience with staffing agencies, contract labor, or contingent workforce is an asset.
• Excellent communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a focus on accuracy.
• Proficient with technology, including MS Office, and experience with vendor management systems like Flextrack or Beeline is an asset.
• Experience with ServiceNow is an asset.
• Relevant college or university degree.

This position requires fluency in English. The successful candidate may need to collaborate with English-speaking colleagues or stakeholders.

Compensation and Benefits

The expected base salary range in BC is $54,000 to $81,000, with potential bonuses. Salary offers depend on skills, location, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, For Better. We are committed to diversity, inclusion, and providing accommodations during the recruitment process. For support, contact KPMG’s Employee Relations Service team.