Customer Support jobs in Canada

Job Title

Senior Business Data Advisor, Client Experience, Marketing and Products

Are you passionate about data value and eager to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As a Senior Data Advisor, Client Experience, Marketing and Products, you will play a key role in defining and activating data strategies that maximize customer experience, retention, operational efficiency, and growth through innovation.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Define and execute the data strategy and roadmap for the Customer Experience, Marketing and Products division.
• Create value-added analyses for clients, advisors, and internal teams.
• Build a holistic vision of the customer experience to identify actionable levers that maximize engagement and retention.
• Enhance data capabilities to support business priorities.
• Develop dashboards, update key performance indicators (KPIs), and create data environments and governance processes in collaboration with the Data Governance and Analytics team, ensuring alignment with business needs.

• Is recognized for their ability to drive data strategies and influence in a multidisciplinary environment.
• Stands out for their expertise in analytics and ability to transform complex data into actionable recommendations.
• Demonstrates strong skills in simplifying technical concepts for diverse audiences.
• Combines strategic leadership with strong tactical execution capabilities.
• Has 10 years of experience in group solutions, data analytics, or customer experience, with a solid understanding of the insurance and group savings business domain.
• Possesses an advanced level of French proficiency, as the role requires presenting analyses and recommendations to key internal stakeholders in French on a regular basis.

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!