Client Services Representative - Full Time

Broadstreet Properties; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A family-owned property management company is seeking a full-time Customer Service Representative in Winnipeg, Manitoba. The role involves responding to client inquiries, troubleshooting issues, and ensuring a high level of client service. Candidates must have at least 3 years of experience in customer service and proficiency in MS Office. The position requires flexibility with working hours, as the Call Centre operates 24/7. The company offers a comprehensive benefits package including health, vision, and dental coverage.

Benefits

Employer paid extended health coverage

Vision coverage

Dental coverage

Employee and Family Assistance Program

Yearly health and wellness benefit

RPP eligibility after one year

Employee recognition program

In-house professional development opportunities

Qualifications

• Minimum 3 years’ experience in the customer service industry.
• Available to work irregular hours within 24-hour open time frame.

Responsibilities

• Respond to client inquiries in a professional and timely manner.
• Troubleshoot client issues and provide viable solutions.
• Document client interactions in appropriate database or software.
• Support clients with tips to avoid routine issues.
• Place maintenance orders with accuracy.

Skills

Customer service

MS Office Suite proficiency

Typing speed (45 wpm)

Attention to detail

Conflict resolution skills

Job description

Overview

Are you passionate about helping others and thrive in a customer‑focused environment? If so, we may have an opportunity for you! Broadstreet Properties is looking for a full‑time Customer Service Representative to join our team! The role is located in Broadstreet Manitoba Regional Office, responding to inquiries related to our residential properties throughout Western and Central Canada. Applicants must be available to work a variety of 8‑hour shifts as our Call Centre operates 24 hours per day, 365 days per year.

Your contribution to the team includes

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Support clients with tips to ensure routine issues and obstacles are avoided
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure a high level of client service
• Adhere to both corporate and departmental policies and procedures
• Promote company in a positive image to all current and potential clients

What you need to be successful

• Minimum 3 years’ experience in the customer service industry
• Advanced level of proficiency with MS Office Suite and data entering
• Minimum 45 wpm typing speed
• Strong attention to detail and multi‑tasking skills
• Ability to deal with clients in a sensitive and tactful manner
• Available to work irregular hours within 24‑hour open time frame

The perks

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In‑house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family‑owned and operated property management company, partnered with Seymour Pacific Developments, that manages multi‑family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.