Remote Bilingual Financial Customer Support EN/FR

NTT DATA, Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A major technology service provider seeks a Remote Financial Bilingual Customer Service Representative to join its team. Candidates should be committed to delivering exceptional customer service in both English and French. Responsibilities include answering customer inquiries, maintaining compliance with regulatory requirements, and addressing customer complaints professionally. The ideal candidate has a passion for customer satisfaction and prior service experience, particularly in food or retail industries. This full-time role offers flexible shifts and competitive pay.

Qualifications

• Prior experience in customer service is an asset.
• Experience in the food or retail industry is considered an asset.
• Ability to learn new skills quickly.

Responsibilities

• Answer incoming telephone inquiries in accordance with guidelines.
• Follow up on escalated calls as required.
• Ensure compliance with services offered to Shareholders.

Skills

Customer satisfaction excellence

Fluent in English

Bilingual (French)

Strong oral and written communication skills

Positive attitude

Ability to resolve complex customer inquiries

Job description

A major technology service provider seeks a Remote Financial Bilingual Customer Service Representative to join its team. Candidates should be committed to delivering exceptional customer service in both English and French. Responsibilities include answering customer inquiries, maintaining compliance with regulatory requirements, and addressing customer complaints professionally. The ideal candidate has a passion for customer satisfaction and prior service experience, particularly in food or retail industries. This full-time role offers flexible shifts and competitive pay.