Veterinary Guest Services Representative

Fetch Veterinary; Brandon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A veterinary service provider in Brandon, Manitoba is looking for a Guest Services Representative to be the first point of contact for guests and their pets. This role involves greeting clients, answering inquiries, scheduling appointments, and managing administrative tasks to create a welcoming atmosphere. Previous guest service experience and excellent communication skills are essential. The position offers a supportive environment where compassion for animals is paramount, alongside a competitive benefits package, including health care and paid time off.

Benefits

Health Care Plan

Paid Family Leave

401K with Company Match

Life Insurance

Paid Time Off

Holiday Pay

Short Term & Long Term Disability

Employee Assistance Program

Team Member Pet Wellness Plan

Continuing Education

Tuition Reimbursement

Qualifications

• Previous experience in guest services.
• Strong multitasking skills in a fast-paced environment.
• Comfortable handling emotionally charged situations.

Responsibilities

• Greet guests warmly and ensure smooth check-in/check-out.
• Answer calls and schedule appointments.
• Maintain accurate client and patient records.

Skills

Excellent interpersonal and communication skills

Ability to multitask

Attention to detail

Empathy and professionalism

Computer proficiency

Tools

ezyVet management software

Job description

Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in our Brandon, Florida location.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting‑edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview:

We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities:

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check‑in and check‑out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow‑up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Qualifications:

• Previous experience in guest services.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well‑being.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Family Leave (Maternity, Paternity)
• Safe Harbor 401K with Company Match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Personal)
• Holiday Pay
• Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• Team Member Pet Wellness Plan
• Team Member Pet Discount
• Continuing Education
• Uniform Allowance
• Tuition Reimbursement