Customer Relationship Manager

Rogers Communications; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A telecommunications leader is seeking a driven Client Relationship Manager in Ottawa to manage business accounts and pursue new opportunities. This role requires 3+ years of sales experience and strong communication skills to align customer needs with tailored solutions. Responsibilities include exceeding sales targets, managing existing accounts, and creating pricing quotes. The position promotes a collaborative environment focused on diversity and inclusion, with a required in-office presence.

Qualifications

• 3+ years of business sales experience, preferably in telecommunications.
• Ability to meet key performance indicators.
• Proficient in modern selling techniques and virtual account management.

Responsibilities

• Manage a portfolio of business customers and pursue new business opportunities.
• Meet and exceed annual sales quotas.
• Maintain accurate sales status in Salesforce.
• Create and generate customer pricing quotes.

Skills

Sales experience

Strong communication skills

Business acumen

Knowledge of selling techniques

CRM familiarity

Tools

Salesforce

Job description

Client Relationship Manager

We are seeking a driven sales professional to join our dynamic, customer-focused team. In this role, you’ll manage a portfolio of business customers while actively identifying and pursuing new business opportunities. You will design tailored telecommunications solutions that align with customer needs, including all our product & service portfolios, while helping to achieve revenue targets.

What you'll be doing:

• Meet and exceed annual sales quota requirements that include new business acquisition and base revenue retention.
• Responsible for growing and managing the business within a defined base of existing accounts.
• Responsible for sourcing and seeking out new business opportunities.
• Act as the single point of contact selling & servicing wireless business opportunities.
• Responsible for creating and generating customer pricing quotes, and quarterback internal business case reviews.
• Responsible for pro-actively maintaining accurate sales status in Salesforce, forecasting, account planning, and various administrative responsibilities.

What you bring:

• A disciplined approach to sales and account management to ensure all key performance indicators are met.
• 3+ years of business sales experience, preferably in a telecommunications setting.
• Familiarity with CRM and tracking applications.
• Must have strong communication skills with business acumen to ensure business development conversations about client strategy, challenges, and strategic imperatives.
• Demonstrated knowledge of modern selling techniques and virtual account management skills and acumen.
• Passion to constantly learn and improve.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 475 Richmond Rd. (100), Ottawa, ON

Travel Requirements: Up to 25%

Background Check(s) Required: Criminal Record and Credit Check

Posting Category/Function: Sales & New Business Development

Requisition ID: 330595

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working toward creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit Recruitment Process FAQ.

Posting Notes: Rogers Business