Jobs in Morrisville, Canada
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Strategic CSM, EMEA: Enterprise Adoption & Health
Job summary
A leading tech recruitment platform is seeking a Strategic Customer Success Manager for their EMEA region. You will drive product adoption and ensure long-term value for enterprise customers. Responsibilities include managing a portfolio of strategic accounts exceeding $2 million in ARR, fostering relationships, and collaborating with internal teams. Ideal candidates have at least five years of customer success experience in B2B SaaS and strong communication skills. The position offers flexible benefits and unlimited paid time off.
Benefits
Qualifications
- Minimum of five years of customer success experience in B2B SaaS.
- Proven ability to manage strategic customer accounts exceeding $2m in ARR.
- Experience working with complex, configurable products.
Responsibilities
- Partner with upmarket customers to drive product adoption and retention.
- Manage a strategic portfolio of approximately 20 enterprise customers.
- Foster multi-threaded relationships and proactively monitor customer health.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.