Inside Sales Representative

Sonepar; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading electrical distributor in Vancouver is seeking a Customer Service Representative to develop and maintain positive customer relationships. Key responsibilities include processing orders, identifying sales opportunities, and managing customer inquiries. The ideal candidate will have a High School Diploma and three years of related experience. This role offers competitive salary and benefits, including a flexible health program and career development opportunities. Candidates with a background in sales or knowledge of electrical products will be preferred.

Benefits

Competitive salary

Full set of benefits including health options

Tuition reimbursement

Employee discounts

Career development opportunities

Qualifications

• 3 years related experience in a sales or customer service environment.
• Product knowledge or industry experience preferred.

Responsibilities

• Develop and maintain positive customer relationships.
• Contact customers and identify upsell opportunities.
• Respond to incoming calls and process orders.
• Open new accounts and manage credits/debits.
• Assist in shipping and receiving orders.

Skills

Customer relationship management

Sales skills

Communication skills

Knowledge of Microsoft Office

Education

High School Diploma

Post Secondary courses in Sales and/or Marketing

Job description

About Us:

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, local expertise, and family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You

• You will be joining a market leader with over 40 years of experience.
• You will work for the world's #1 privately held business-to-business distributor of electrical products and related solutions.
• Opportunity to get involved in the ever-growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• Chance for career development across many business departments within our organization.

Scope of the Position

Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.

Major Responsibilities

• Contact current customers and identify new products and potential upsell opportunities.
• Respond to and process incoming calls and orders.
• Open new accounts.
• Develop customer base and sales leads by making cold and warm calls.
• Enter orders into system.
• Maintain knowledge base on current products and stay updated on new products.
• Identify product(s) the customer requires that may not be stocked by the Company and source the product(s).
• Provide pricing quotations, follow up on quotes and offer technical support on products.
• Handle procurement for direct orders and do counter sales.
• Assist in shipping & receiving: daily verify orders and fill-in if the shipper/receiver is absent.
• Manage credits/debits, returns and troubleshoot freight problems, expediting, etc.
• Respond to inquiries and close orders.
• Other duties as required.

Education & Training

• High School Diploma required.
• Post Secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.

Experience

• 3 years related experience.
• Product knowledge or industry experience preferred.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Benefit program allowing you to choose from options that best fit you and your dependents’ needs. Options include Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Company-paid Life Insurance and employee-paid disability insurance.

We may pay at a rate outside of the range for this role where appropriate. Actual compensation is commensurate with the candidate’s experience, education, internal parity, role complexity, role level and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize that salaries may be driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.

Equal Opportunity Employer

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.