Full-Time Customer Care Associate — After‑Sales & Support

Leon's; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home furnishings retailer in Metro Vancouver is seeking a Customer Care Associate to provide exceptional customer support. In this role, you will be responsible for handling inquiries, maintaining accounts, and assisting with after-sales service. The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to work a flexible schedule including evenings and weekends. Join a dynamic team and enjoy ongoing training along with an employee discount program.

Benefits

Ongoing training and development

Dynamic work environment

Generous employee discount program

Qualifications

• Ability to communicate clearly, both written and orally.
• Fun, friendly, confident personalities.
• Strong problem solving and analytical skills.
• Exceptional organizational skills.
• Ability to work collaboratively with fellow colleagues.
• Ability to interact professionally with customers.
• Availability for some evenings and weekends.

Responsibilities

• Deliver world-class customer service experience.
• Complete daily reports and maintain customer accounts.
• Respond promptly to customer inquiries.
• Assist customers with after-sales service.

Skills

Clear communication

Problem solving

Organizational skills

Friendly demeanor

Collaborative teamwork

Job description

A leading home furnishings retailer in Metro Vancouver is seeking a Customer Care Associate to provide exceptional customer support. In this role, you will be responsible for handling inquiries, maintaining accounts, and assisting with after-sales service. The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to work a flexible schedule including evenings and weekends. Join a dynamic team and enjoy ongoing training along with an employee discount program.