Customer Service Specialist - Agricultural Equipment

Salford Group; Salford; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading agricultural equipment company is seeking a Customer Service Representative to provide top-tier support for products and assist customers. The ideal candidate has at least three years of customer service experience, strong technical aptitude, and excellent communication skills. This role involves troubleshooting, order placement, and customer interaction. A competitive compensation package, career advancement opportunities, and employee benefits are provided in a collaborative work environment.

Benefits

Competitive Compensation

Employee Benefits Package

Career Advancement Opportunities

Community outreach initiatives

Vendor discounts

Qualifications

• Minimum of three years of experience in a customer service role.
• Knowledge of agricultural equipment is an asset.
• Strong desire to help people.

Responsibilities

• Provide support for all products and troubleshoot customer issues.
• Recommend parts and assist with order placements.
• Communicate professionally with customers through phone and email.
• Resolve customer complaints efficiently.
• Maintain documentation for all customer orders.

Skills

Customer service expertise

Technical aptitude

Microsoft Excel proficiency

Excellent communication skills

Organizational skills

Ability to work under pressure

Education

Diploma or degree in related field

Tools

Large ERP systems

Job description

A leading agricultural equipment company is seeking a Customer Service Representative to provide top-tier support for products and assist customers. The ideal candidate has at least three years of customer service experience, strong technical aptitude, and excellent communication skills. This role involves troubleshooting, order placement, and customer interaction. A competitive compensation package, career advancement opportunities, and employee benefits are provided in a collaborative work environment.