Full Time Customer Service Associate

Leon's; Burlington; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading home furnishings retailer in Burlington is seeking an individual to oversee customer service operations. The ideal candidate will provide exceptional service, train new associates, and handle service requests effectively. Responsibilities also include managing customer interactions and following up on overdue issues. Candidates should possess strong communication and problem-solving skills while maintaining a positive attitude. An engaging work environment with training and development opportunities is offered.

Benefits

Ongoing training and development

Generous employee discount program

Annual Profit Sharing

Individual and Family Benefits

Qualifications

• Customer-focused with a positive attitude and commitment to service.
• Ability to maintain composure in high-pressure situations.
• Excellent communication skills in written and oral forms.
• Fun and confident personality with strong problem solving skills.

Responsibilities

• Train new service associates and provide ongoing training.
• Assist customers with service requests via phone, in-person, or email.
• Schedule and confirm repair appointments with customers.
• Follow up with customers on overdue parts and service issues.

Skills

Customer service orientation

Problem solving

Communication skills

Organizational skills

Team collaboration

Job description

Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

To oversee that excellent after‑sale service is provided to customers, to liaise and advocate for customers when dealing with third‑party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

RESPONSIBILITIES

• Train new service associates and to provide ongoing training where required
• Assist customers by phone, in‑person or by email with service requests
• Set and confirm repair tech appointments with customers
• Follow up with customers and vendors on overdue parts
• Complete inspections on all Exchanges or upon customer request
• Schedule deliveries of Exchanges & Credit Memos
• Authorize gift certificates, discounts and credits to customers to keep “as‑is” (within specific parameters)
• Enter Exchanges, Credit Memos, Sales and Reselections
• Follow up on overdue work orders, Credit Memos, repairs and parts
• Performing various other duties, as assigned

REQUIREMENTS

• Customer‑Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
• Maintains composure and professionalism in high‑pressure situations, ensuring effective problem‑solving and excellent service delivery.
• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• And most importantly, a POSITIVE ATTITUDE!

WHY LEON’S?

• Ongoing training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
• A fast‑paced, dynamic, and fun environment with a great team
• A generous employee discount program
• Partner discount programs
• Annual Profit Sharing
• Individual and Family Benefits Plan Options

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.