Telesales Executive jobs in Spain

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Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

· This position is responsible for the development of new business within the Transient, Group and Events segments as well as maintenance of existing accounts to ensure maximum delivery.

· Attending Sales strategy meeting, pre-event/function meetings, training and other sales related meetings as required by the DOS/ DOSM.

· Manages the Sales teams (under the direction of the DOS/ DOSM), to ensure the efficient day to day operation of the Sales Department.

· In the absence of the DOS/ DOSM, the Assistant DOS leads the team.

· Manages the office administrator/coordinator and supervises the execution of tasks assigned to the team.

· ADOS must demonstrate high energy levels in motivating the team and focuses on the team on providing consistently high levels of customer service, leading the rest of the team members, for example.

· Ensuring that the activities of all team members are aligned with hotel strategy and recorded in Opera or in Alternative Place accordingly.

· A assists the DOS/ DOSM when needed in recruiting, directing, managing, training and counseling sales talents;

· Updates team on monthly results and updates the appropriate system accordingly.

·Manages the completion of all RFPs / FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client;

·Manages all Weekly reports, consolidating and submitting the Month End Report to the DOS/ DOSM for review (including sales calls, site inspections, banquet figures, lost business, big gains etc)

·Ensuring that all members of the team utilise systems – BRAND RELATED and the external platforms, like Cvent, Meetingbroker, Hotelplanner etc. to their full capacity.

·Involved in the preparation of the annual departmental budgets – Topline and Bottomline initiatives.

·Approves space release for catering to maximize revenue in the absence of an Event Manager, if required.

·Participates in sales calls with members of sales team to acquire new business and/or close on business, where required.

·Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

·Supervises the arrangement of FAM TRIPS in line with business needs, if requested by the DOS/DOSM. Conducts FAM trips and Site inspections if needed.

·If required, to plan and attend any trade fairs as a representative of the Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Cluster Hotels;

·Proactively manages a pre-determined number of key accounts, assigned by the DOS/DOSM and key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.

·Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner (typically within less than 24 hours). Ideally within 6 hours during working hours and 24 hours on a weekend.

·Proactively prospects new accounts for the hotel and other properties worldwide, within the own brand(s), following the sales process through to convert into ‘producing’ accounts.

·In conjunction with the DOSM, develops the sales strategy for the hotel, plans and manages its implementation, and responsible for communication this strategy to the sales team;

·Assist the DOS/DOSM in planning, development and implementation of promotional strategies and marketing plans;

·Create and implement programs to achieve greater profitability through increasing average rate, overall occupancy and increased business volume;

·Maintains knowledge of market, competition and customers.

· Responsible for sales department statistics: Supervises completion of reports, attendance schedule and sales calls schedule of the team;

· Liaises with DOS/DOSM in the delivery of specific hotel marketing projects such as production of sales collateral and advertising campaigns etc in partnership with the Marketing Department.

· Maintain Company Brand Standards within the cluster hotels.

· Conducts and attends maximum Sales-Related and Mandatory Brand Trainings, in order to share knowledge and guide the team, where needed.

· Conducts a minimum of 5 -Face to Face Sales Calls daily, 2 Entertainments weekly and 5 Telesales daily, to support the business needs and coverage of the property(es).

· Performs other duties, as assigned, to meet business needs.

High school diploma; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.