Customer Experience Specialist — UAE Visa & Growth Path

Minimalist; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A local brand in Dubai is seeking a Customer Service Agent to represent the company and ensure timely resolution of customer queries. The role involves complaint management, answering customer questions, and following up on sales leads. The ideal candidate has 1-2 years of experience in Sales or Customer Representation, excellent communication skills in both Khaleeji Arabic and English, and familiarity with communication tools. Competitive salary and benefits are offered, along with growth opportunities.

Benefits

Competitive salary with incentives

Health insurance

Annual flight ticket allowances

Growth and development opportunities

Qualifications

• At least 1-2 years of experience in Sales, Marketing, or Customer Representation.
• Experience with customer ticketing tools.
• Outstanding written and verbal communication skills.

Responsibilities

• Manage complaints from customers and escalate when necessary.
• Answer customer queries and follow up on shipments.
• Call customers with abandoned carts to finalize purchases.
• Inquire with customers about reasons for incomplete purchases.

Skills

Sales experience

Customer Representation

Excellent communication in Khaleeji Arabic

Excellent communication in English

Experience with social media

Education

Bachelor’s degree

Tools

Monday.com

Job description

A local brand in Dubai is seeking a Customer Service Agent to represent the company and ensure timely resolution of customer queries. The role involves complaint management, answering customer questions, and following up on sales leads. The ideal candidate has 1-2 years of experience in Sales or Customer Representation, excellent communication skills in both Khaleeji Arabic and English, and familiarity with communication tools. Competitive salary and benefits are offered, along with growth opportunities.