Customer Support Representative jobs in United Arab Emirates

You will be responsible to provide an excellent and consistent level of service to your customers.
The Sales Executive is responsible to assist operationally and administratively in the achievement of department’s pre-determined sales and revenue targets.

Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 Years Work Experience Hotel Operations.
Good customer service, communications and interpersonal skills are a must.

• Lead Generation:

  • Identify potential customers through market research, networking, cold calling, email outreach, and social media.
  • Build and maintain a pipeline of qualified leads to ensure a steady stream of sales opportunities.
  • Attend trade shows, conferences, and industry events to build relationships and generate leads.

• Client Relationship Management:

  • Establish and maintain strong relationships with current clients and prospects.
  • Provide excellent customer service by addressing client needs, answering questions, and offering solutions.
  • Understand the client's business challenges and offer products or services tailored to their needs.

• Sales Presentations:

  • Present the company's products or services to potential clients, highlighting features, benefits, and competitive advantages.
  • Customize presentations to suit each client’s specific needs and pain points.
  • Demonstrate products or services in a way that engages potential customers and encourages them to make purchasing decisions.

• Negotiation and Closing Deals:

  • Negotiate terms of contracts, pricing, and payment schedules to close deals.
  • Manage the sales process from initial inquiry to final agreement, ensuring that the deal is completed smoothly.
  • Address any objections or concerns the client may have during the negotiation process.

• Sales Target Achievement:

  • Meet or exceed sales targets and quotas set by the company.
  • Track and report on sales activities, progress, and results to management.
  • Use sales metrics and KPIs to gauge performance and identify areas for improvement.

• Market Research:

  • Conduct research on industry trends, competitor offerings, and market conditions to identify opportunities for growth.
  • Stay up-to-date with the latest developments in the market and adjust sales strategies accordingly.

Desired Candidate Profile

• Sales and Persuasion:

  • Strong ability to persuade and influence potential customers to purchase products or services.
  • Ability to tailor sales pitches based on the client’s unique needs and challenges.

• Communication:

  • Excellent verbal and written communication skills to present products clearly and answer client inquiries.
  • Strong listening skills to understand customer needs and objections.

• Negotiation:

  • Ability to negotiate terms and prices to benefit both the company and the client.
  • Comfort with closing deals, even in challenging or high-pressure situations.

• Customer Focus:

  • A strong customer-centric approach, with an emphasis on providing value to clients and solving their problems.
  • Ability to build and maintain long-term client relationships based on trust and reliability.

• Time Management:

  • Ability to manage multiple leads, follow-ups, and sales processes simultaneously.
  • Prioritization skills to focus on high-potential opportunities while ensuring no clients are neglected.

• Adaptability:

  • Ability to adapt sales strategies based on different client needs, market changes, or product offerings.
  • Willingness to adjust to changes in the sales environment or company priorities.

• Problem-Solving:

  • Ability to address and solve any challenges or objections that arise during the sales process.
  • Proactive approach to overcoming obstacles and ensuring client satisfaction.

• Resilience:

  • Ability to bounce back from rejection or setbacks, maintaining a positive attitude and determination.
  • Persistence in pursuing leads and closing sales even after facing challenges.