Sales Account Manager

IFZA; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading professional services firm in Dubai seeks a Sales Account Manager to own and grow client relationships. The successful candidate will manage a portfolio, driving upsells while ensuring client satisfaction and loyalty. Ideal applicants will have over 3 years of experience in a sales role with a proven track record of exceeding quotas. This position offers competitive benefits and opportunities for professional growth.

Benefits

24 Annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme

Access to exclusive Fazaa discounts

Opportunities to learn and grow

Qualifications

• 3+ years as a named-account owner who consistently grew book-of-business YoY.
• Documented 120 %+ quota attainment in a relationship-heavy sales role.
• Experience running QBRs that clients ask to put on their calendar.
• Bonus: Free-zone, immigration, or business-setup industry knowledge.

Responsibilities

• Be the single point of trust for your named accounts.
• Map stakeholder ecosystems and uncover hidden decision-makers.
• Proactively spot renewal risks and turn them into expansion conversations.
• Drive 80% of revenue from existing accounts through upsell.
• Present account health scorecards in monthly leadership reviews.
• Travel domestically and internationally to engage top accounts.
• Mentor junior reps on relationship-led selling.

Skills

Full English fluency

Intermediate MS Office

advanced CRM mastery (Salesforce)

World-class listener

executive presence

Valid UAE driver’s license

own car

infectious optimism

genuine curiosity about people

Education

Tertiary qualification OR equivalent street-smart success

Job description

As a Sales Account Manager, you are the heartbeat of every client relationship. Your mission is to own, nurture and grow a dedicated portfolio of Professional Partners and direct clients by becoming their most trusted advisor.

You will live inside your accounts: celebrating their wins, solving their pains, and turning every interaction into deeper loyalty and bigger renewals + upsells. Sales targets are met because relationships are unbreakable, not in spite of them.

Main Responsibilities – How You Build Lifelong Advocates

• Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise‑and‑delight moments.
• Map stakeholder ecosystems, uncover hidden decision‑makers, and orchestrate multi‑threaded relationships.
• Proactively spot renewal risks 90 days out and turn them into expansion conversations.
• Co‑create success plans with every key account, tying IFZA solutions to their KPIs.
• Host VIP on‑site experiences, private webinars, and exclusive partner events.
• Drive 80 % of your revenue from existing accounts through upsell, cross‑sell, and referral engines.
• Generate net‑new logos only via warm introductions from your happy clients.
• Conduct "Voice of the Customer" interviews and convert insights into product roadmap wins.
• Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
• Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
• Present account health scorecards in monthly leadership reviews.
• Travel domestically and internationally to "high‑touch" your top 20 accounts.
• Mentor junior reps on the art of relationship‑led selling.
• Perform other duties assigned by Management.

Qualifications & Skills

• Full English fluency (additional languages = instant superpower).
• Intermediate MS Office + advanced CRM mastery (we use Salesforce).
• World‑class listener, storyteller, and executive presence.
• Valid UAE driver’s license + own car.
• Infectious optimism and genuine curiosity about people.

Experience – Proof You’ve Done This Before

• 3+ years as a named‑account owner who consistently grew book‑of‑business YoY.
• Documented 120 %+ quota attainment in a relationship‑heavy sales role.
• Experience running QBRs that clients ask to put on their calendar.
• Tertiary qualification OR equivalent street‑smart success in B2B/B2C services.
• Bonus: Free‑zone, immigration, or business‑setup industry knowledge.

Benefits

• 24 Annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Bonus scheme (in relevant departments)
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
• Opportunities to learn, develop and grow with the organization