Customer Support Representative jobs in United States

Bachelor of Technology/Engineering (Electronics/Telecommunication), Bachelor of Science (Electronics)

Nationality: Any Nationality

Vacancy: 1 Vacancy

The role is pivotal for driving sales and managing client accounts within the services division to develop and grow annual maintenance sales contracts for ELV systems, security & surveillance systems, BMS, and ICT products. The role holder will be responsible for promoting and selling our comprehensive/non-comprehensive maintenance contracts for ELV systems, security & surveillance solutions, BMS, and ICT systems to prospective clients. This role requires a deep understanding of integrated solutions in ELV, security & surveillance products, BMS, ICT, and AV, with excellent communication skills, and a proven track record in sales.

• Setting Sales Goals: Establishing clear, measurable sales objectives in alignment with the company’s broader financial targets.
• Tracking Performance: Continuously monitoring actual sales against targets, identifying variances, and taking corrective action as needed.
• Client Retention and Expansion: Implementing strategies to retain existing clients and upsell or cross-sell additional products or services.
• Sales Forecasting: Producing accurate sales forecasts based on historical data, market trends, and client behavior.

• Client Relationship Management: Develop and maintain strong relationships with key clients in the security and surveillance, AV, BMS, and ICT services.
• New Vendor Acquisition: Identify and target new potential vendors through market research, events, and conferences.
• Sales Strategy: Create and implement effective sales strategies to achieve company revenue goals.
• Market Analysis: Analyze market trends and competitor activity to identify new business opportunities.
• Product Knowledge: Maintain in-depth knowledge of the division of product offerings and stay updated on industry advancements.
• Presentations and Demos: Conduct product presentations and demonstrations for prospective clients.
• Proposal Development: Prepare and present detailed proposals, quotes, and contracts.
• Team Collaboration: Work closely with the marketing, technical, and product teams to ensure client needs are met.
• Reporting: Provide regular reports on sales activities, forecasts, and account status.

Required skills to be successful:

• Relationship-building.
• Solution selling.
• Communication.
• Leadership.

Minimum Qualifications and Knowledge:

• Education: Bachelor’s degree in electronics, or a related field.
• Experience: Minimum of 5 years of sales experience in field services and maintenance contracts in the domain of surveillance, AV, BMS, and ICT services.

Job-Specific Skills:

• Strong negotiation and closing skills.
• In-depth understanding of ELV products & solutions.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to analyze and interpret sales data.
• Result-driven and highly motivated.
• Exceptional organizational and time management skills.
• Ability to work independently and as part of a team.