Senior Account Manager - IT Sales

Intertec Softwares; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A dynamic IT solutions provider in Dubai seeks an experienced Account Manager to drive end-to-end sales ownership from prospecting to account management. The ideal candidate has 5-10 years of B2B sales experience, a strong grasp of IT infrastructure, and skills in negotiation and relationship building. You will identify new enterprise customers, manage existing accounts, and ensure revenue assurance through effective sales operations. Join our team to contribute to transformative digital solutions in the UAE market.

Qualifications

• 5-10 years of experience in B2B sales preferably in System Integration, IT services, or technology solutions.
• Proven track record in both new business development and account management in the UAE market.
• Strong understanding of IT infrastructure, networking, cloud, or software integration.

Responsibilities

• Identify and target new enterprise customers for IT solutions.
• Manage and grow existing client accounts by maintaining strong relationships.
• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.
• Track and manage the entire sales cycle from lead capture to implementation monitoring.
• Coordinate with finance teams to ensure timely invoicing and payment collection.

Skills

B2B sales

Negotiation

Relationship building

IT infrastructure

Cloud solutions

Digital Transformation

Education

Bachelor’s degree in business, engineering, or related field

MBA

Tools

CRM

Job description

About the Role

A dynamic and results-driven Account Manager to drive end-to-end sales ownership from prospecting and lead generation (hunting) to account management and upselling (farming) ensuring smooth execution across the entire sales lifecycle including deal closure, project coordination, and payment collection.

This is a high-impact strategic sales role ideal for someone with a hunter mindset, excellent communication skills, and the ability to close large complex CRM deals.

Key Responsibilities

Sales Hunting (New Business Development)

• Identify and target new enterprise customers for IT solutions (Digital Transformation, AI, IT infrastructure, software, networking, security, cloud, etc.).
• Develop and qualify leads through research, cold calls, industry events, referrals, and digital campaigns.
• Build and maintain a strong pipeline aligned with quarterly and annual sales targets.

Sales Farming (Account Management)

• Manage and grow existing client accounts by maintaining strong relationships, understanding evolving needs, and identifying upsell/cross‑sell opportunities.
• Act as a trusted advisor and liaison between the customer and internal delivery/support teams.

Solution Selling & Deal Closure

• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.
• Coordinate with pre‑sales technical and delivery teams to design and propose optimal solutions.
• Lead negotiations, prepare proposals, and drive deal closure.

Sales Operations & Execution

• Track and manage the entire sales cycle from lead capture, proposal submission, POC/demo coordination, project kickoff to implementation monitoring.
• Ensure timely documentation and compliance with internal sales processes.

Payment Collection & Revenue Assurance

• Coordinate with finance and project delivery teams to ensure timely invoicing and payment collection.
• Resolve billing issues or client escalations related to project delivery or commercial terms.

Key Metrics / KPIs

• New customer acquisition
• Revenue from new and existing accounts
• Sales pipeline conversion rates
• Customer satisfaction and retention
• Days Sales Outstanding (DSO) / Payment collection cycle

What We're Looking For

Must‑Have Skills

• Bachelor’s degree in business, engineering, or a related field; MBA is a plus.
• 5‑10 years of experience in B2B sales preferably in System Integration, IT services, or technology solutions. CRM experience is preferred.
• Proven track record in both new business development and account management in the UAE market.
• Strong understanding of IT infrastructure, networking, cloud, or software integration.
• Excellent communication, negotiation, and relationship‑building skills.

Required Experience

Manager level experience is required.