Customer Support Representative jobs in Spain

Main purpose of the job: The Account Manager is responsible for developing, managing and maintaining existing and new business.The Account Manager will be the primary sales contact for local destination management companies, end clients and production companies / promoters. The person in this position will use a proactive, international and multi-brand sales approach to increase the overall sales productivity and will be measured based on revenues delivered to the business.

Skills and attributes required:

• Minimum 3-5 years sales experience within the Events Industry and corporate market and related experience.
• Previous experience within a client facing customer focused environment.
• Minimum of a High School Diploma. Associate degree or Bachelor’s degree.
• Strong networking skills with the ability to build and maintain strong customer relations.
• Demonstrate superior customer services skills and ability to act as a positive role model.
• Excellent computer skills including all Microsoft Office applications.
• Demonstrated excellent phone sales skill.
• Excellent oral and written communication skills.
• Strong negotiating skills.
• Excellent organisational skills and the ability to manage multiple projects.
• High level of accuracy and attention to detail.
• Committed to personal development.
• Self-motivated and able to work under own initiative as well as part of a team.
• Good understanding of Health and Safety working practices.
• Financial awareness and business acumen.
• Good understanding of the Company’s product range and procedures.
• Reliable with good time keeping record.
• Observe a corporate image at all times, adhering to the company’s grooming standards.
• Full Driver’s license.

Summary of principal duties and responsibilities include:

• Coordinate and negotiate pricing and specifications for a range of corporate projects.
• Work alongside the Projet Managers to calculate and present client quotations in line with the Company’s pricing policy.
• Assist if necessary to provide clients with all areas of project management and advice, to include technical and equipment specifications, crew schedules, transport requirements, etc.
• Develop relationships with new clients, from own initiative and in participation with colleagues.
• Represent PRG in credentials pitches, client meetings and at industry events.
• Maintain and continue to develop a database of contacts for repeat and future business.
• Identify potential projects and sales opportunities.
• Manage project changes and customer confirmations, observing the Company’s customer credit control policy.
• Keep up to date with PRG’s policies, products and services.
• Ensure at all times confidentiality of information relating to the company or its clients, projects, or personal staff information.
• Attend production and site meetings as required.
• Be aware and comply with the Company’s Health and Safety Policy and Codes of Practice.
• Prepare job forecasts and financial summaries as required.
• Ensure the Company’s quality standards are maintained at all times.
• Attend and participate in the group sales meetings.
• Ensure that the Company’s policies, rules, procedures and obligations are observed in carrying out the above duties.

This above list of duties and responsibilities is not intended to be exhaustive. Employees are expected to adapt additional tasks when required. These tasks will be in keeping with the general profile of the role.