Customer Support Representative-Jobs in Vereinigte Arabische Emirate

Our client a Global Multinational company that designs, manufactures gas Detection services and employee safety monitoring technology in Oil & Gas and Petrochemical Industries is hiring a Senior Account Manager in Dubai, UAE.

Note: we are Looking for a candidate form gas detection or comparable industry with Extensive experience with Middle east Customers.

Responsibilities:

• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
• Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
• Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
• Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
• Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their solution.
• Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
• Develop customer account plans in partnership with other teams and distribution partners
• Work as an ambassador to help clients realize the full benefit of available products and services
• Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
• Actively look for ways to improve process efficiencies and effectiveness
• Other duties as assigned

Qualifications:

• Post-secondary degree in business, marketing and/or technical field is an asset
• Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region
• Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element
• Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset
• Fluent in English, and experience working in an international business environment
• Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
• Functional in using MS Office and other corporate administration tools
• Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
• Clear communication, both written and verbal with strong interpersonal skills
• Proven experience managing customer relationships and identifying business opportunities

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.