Customer Experience Specialist — Rapid-Growth Startup

Washmen; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A rapidly growing service company in Dubai is seeking an experienced Customer Service Representative. The ideal candidate will have 2-4 years of customer experience and excellent English communication skills. Responsibilities include delivering exceptional service, proactively managing customer expectations, and suggesting process improvements. Immediate joiners are preferred for this full-time position based in Jabal Ali, aiming to create a positive customer experience at every touch point.

Qualifications

• 2-4 years of experience in customer service.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver superior service to customers by exceeding their expectations.
• Handle customer difficulties proactively.
• Suggest improvements to the customer service process.

Skills

English communication skills

Customer service

Empathy

Problem-solving

Education

Bachelor's degree

Job description

A rapidly growing service company in Dubai is seeking an experienced Customer Service Representative. The ideal candidate will have 2-4 years of customer experience and excellent English communication skills. Responsibilities include delivering exceptional service, proactively managing customer expectations, and suggesting process improvements. Immediate joiners are preferred for this full-time position based in Jabal Ali, aiming to create a positive customer experience at every touch point.