Customer Support Representative jobs in United Arab Emirates

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

We are looking for a detail-oriented and dependable DA Executive to support the accurate, timely, and compliant generation of disbursement accounts for government contracts. The ideal candidate will have a strong understanding of invoicing processes, client documentation requirements, and coordination with internal and external stakeholders.

• Prepare, validate, and issue invoices for port calls and service deliveries in accordance with contract terms and client-specific templates.
• Cross-verify operational data, third-party vendor charges, and documentation to ensure billing accuracy.
• Track and manage invoice submissions and follow-up logs to ensure timely billing cycles.
• Liaise with operations, finance, and client teams to clarify discrepancies and ensure supporting documents are complete.
• Maintain updated billing trackers and ensure compliance with client-specific invoicing SOPs.
• Respond promptly to client queries or documentation requests related to invoicing, ensuring adherence to timelines and avoiding penalties associated with delays.
• Assist in reconciliations, credit notes, and resubmission processes as required.

• 3–5 years of experience in invoicing, billing, or finance operations—preferably in maritime, logistics, or government contracting.
• Familiarity with Excel and financial documentation standards is essential.
• Strong attention to detail and commitment to data accuracy.
• Good verbal and written communication skills; able to draft professional emails to internal and external stakeholders.
• Ability to manage deadlines across multiple time zones and contracts.
• Prior experience with client billing portals, ERP systems, or documentation workflows is a plus.

• Exposure to government and defence contracting across global markets.
• Collaborative working environment with opportunities for learning and growth.
• Structured processes with flexibility to improve and innovate.

Plus, much more!

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.