Sr Key Account Manager 3P - OHL

Amazon; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading global retailer in Dubai is seeking an experienced Sr. Key Account Manager to drive the growth of Selling Partners. In this role, you will manage recruiting and develop strategic partnerships, ensuring business growth and satisfaction. Ideal candidates should possess a strong sales background, experience in e-commerce, and a proven track record in relationship management. This role involves working closely with new sellers, providing insights, and optimizing their success on the platform.

Qualifications

• 3 years of sales or marketing work experience or equivalent.
• 2 years of inside sales experience.
• Experience influencing at all organizational levels.

Responsibilities

• Identify and recruit strategic merchants to optimize success.
• Build relationships with Selling Partners and monitor satisfaction.
• Collaborate to enhance Selling Partner experience and productivity.

Skills

Sales experience

E-commerce knowledge

Relationship management

Data analysis

Education

Bachelor's degree or equivalent

Job description

Description

Amazon is committed to supporting businesses becoming successful Selling Partners and providing the best customer experience on . We are seeking a dynamic and motivated Sr. Key Account Manager who will manage to the recruiting and development of Strategic Selling Partners on Amazon. This role will drive Selling Partner growth and satisfaction by delivering strategic insights and relentlessly high operational standards. We are looking for a seasoned account manager to support our growing Account Management team responsible for driving growth of brands and businesses on Amazon.

In this role you will be responsible for all business/operational objectives in the Direct Seller Recruiting team focusing on strategic partner acquisition. Youll drive the creation and of strategies to improve your book of business and deliver best in class new selling partner engagement. Youll lead the recruiting and development of an individual portfolio focusing on driving growth for strategic merchants in your respective product family.

Roles and Responsibilities

Sr Key Accounts Manager is responsible for driving Selling Partner business growth and delivering a positive experience through the program. The key responsibilities are as follows:

Selling Partner Support and Business Growth:

• Identify prospect and recruit the highestpotential (strategic) merchants to website via phone or email
• Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets
• Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the Amazon website
• Work closely with new sellers educating them about Amazons high standards of Delivery and Customer Experience
• Educate and Enable sellers to learn and master Amazons tools and systems so they may become selfsufficient in handling their catalog inventory and performance efficiently and to the required standards
• Learn and understand the specificities of your categories to spot popular brands trends seasonal items and pricing to best tailor your pitch and advice to sellers
• Track and report business development results analyze data interpret reports and information for your portfolio of sellers
• Prioritize your time optimally to achieve your targets a results oriented environment
• Identify action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
• Collaborate crossfunctionally to ensure timely accurate and professional operational support to all Selling Partners.

Selling Partner Relationship Management:

• Build strong relationships with Selling Partners across the portfolio / Category; proactively build joint business plan action items and act as a point of escalation for outstanding issues questions and concerns.
• Manage Selling Partner needs and monitor complexity through efficient engagement allocation
• Monitor Selling Partner satisfaction survey results or Anecdotes to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Program Process Excellence:

• Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
• Identify quantify and define feature enhancements and new products to improve our service offerings based on customer feedback data analysis and feature gaps with competitive products.

Leadership:

• Raise the bar for Account Managers prioritizing strategic initiatives and escalation support as needed.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an everchanging business environment. Contribute to and lead strategic plans and documents for the organization.
• Partner with external teams including Category Management Finance Global Account Management and Central Support teams to align programs and initiatives to drive growth.
• Lead recruiting and hiring efforts across direct team and broader organization.

Qualifications

• Bachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce retail technology SaaS) or equivalent experience
• 2 years of inside sales experience
• Knowledge of procurement and source to pay methods at small and medium businesses
• Experience influencing at all levels within an organization particularly at the executive level
• Experience exceeding sales targets using a consultative solutions-focused approach or equivalent

Required Experience:

Manager

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