CSM - Customer Success Manager

Brixio; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to enhance client relationships and service delivery in the Cloudflare domain. This pivotal role involves managing enterprise accounts, ensuring client satisfaction, and driving software adoption in a fast-paced international environment. You will have the opportunity to work with diverse clients across the Middle East, leveraging your expertise to create measurable success plans and proactively address client needs. Join a vibrant team in Dubai, where your contributions will significantly impact the company's growth and client retention strategies.

Benefits

Tax-free salary

Opportunity for regional leadership roles

Agile company culture

Visibility across strategic accounts

Qualifications

• 7–10 years in customer-facing roles in cloud or cybersecurity.
• Experience managing enterprise accounts in demanding sectors.

Responsibilities

• Lead customer onboarding and maintain success plans with KPIs.
• Serve as the primary client contact and ensure satisfaction.
• Drive performance reviews and support upsell strategies.

Skills

Cloudflare solutions (WAF, CDN, ZTNA, SASE / SSE)

Customer Success Management

Stakeholder Management

KPI Management

Fluent in English and Arabic

Job description

Customer Success Manager – Cloudflare Integration | Dubai, UAE

Location : Dubai, UAE (Relocation supported for regional candidates)

Team : Cloudflare Integration & Cybersecurity Services

Reports to : Director of Cloudflare & Cybersecurity

Seniority Level : Mid-Level

Employment Type : Full-Time

About the Role

Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.

Requirements

Key Responsibilities

1. Customer Onboarding & Planning
2. Lead and structure the onboarding process for Cloudflare services.
3. Create and maintain customer success plans with measurable KPIs.
4. Primary Client Interface
5. Serve as the go-to contact for all client communications and service requests.
6. Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
7. Project & Resource Coordination
8. Collaborate with our technical and delivery teams across Brixio’s global offices.
9. Ensure clear communication, deadlines, and successful implementation of services.
10. Insights, Reporting & QBRs
11. Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
12. Provide proactive recommendations based on usage, risk, and future opportunities.
13. Retention & Growth
14. Own MRR and renewal targets; support upsell / cross-sell strategies with the account team.
15. Actively mitigate churn and ensure high customer health scores.

Who We're Looking For

Required Profile

• Location: Already in Dubai OR open to relocating (must have prior Middle East experience with enterprise clients)

Experience

• 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Background at Cisco, Fortinet, Palo Alto, Cloudflare, or strong channel partners / MSPs
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE / SSE)
• Confident in leading QBRs, managing stakeholders, and resolving service issues
• Fluent in English and Arabic
• Comfortable with KPIs tied to MRR and ARR growth

Benefits

Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in Dubai – tax-free, diverse, and tech-driven