Customer Service Manager jobs in United Arab Emirates

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on- and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

Meet Deliverect's Sales team, the driving force behind our growth and commitment to delivering exceptional value. We're on the front lines simplifying order management and shaping how businesses thrive. Our mission is to build consultative relationships and drive innovation, transforming not just how our customers operate but their overall success.

Join a team of innovators and champions of excellence dedicated to making a tangible difference for every client. Welcome to a team where every interaction is a step towards not just closing a sale but opening a door to transformative relationships.

Your Impact:

As a Mid-Market Account Executive on our dynamic UAE Sales team, you will play a pivotal role in accelerating Deliverect's growth by acquiring key mid-market restaurant clients and expanding our footprint in the region. Your primary focus will be on signing up the UAE's most important mid-market restaurants, directly contributing to our market leadership and team objectives over the next 6-12 months. This is an exciting opportunity to make a tangible impact, build influential relationships with key stakeholders, and drive our mission forward in a rapidly evolving market.

This is a full-time hybrid role with a flexible work schedule, offering 4 days in our Dubai office and 1 day from the comfort of your home.

What you will do:

• Sign up your market's most important mid-market restaurants onto the Deliverect platform by managing the full sales cycle of commercial deals from first contact to contract signature.
• Engage with prospective customers via calls, emails, LinkedIn outreach, and face-to-face visits to build and maintain a strong sales pipeline.
• Build a consistent pipeline of opportunities and diligently convert them into successful deals.
• Conduct current state versus future state analyses to identify prospect needs and effectively demonstrate Deliverect's value.
• Handle objections with resilience and strategic thinking throughout the sales cycle to maximize closing probability.
• Work closely with the Partnerships team to channel their leads through your sales funnel and bring them to activation readiness.
• Perform a smooth handover of newly signed clients to the Implementation Consultants team to ensure successful onboarding.
• Consistently apply our CRM processes to ensure clear communication, accurate forecasting, and effective pipeline management.

What you will bring:

• At least 3 years of experience in a full sales cycle, new business acquisition role within the Food Tech or SaaS sector.
• Demonstrated experience in stakeholder management, with a proven ability to effectively engage, influence, and build relationships with C-level and Director-level executives.
• Highly proactive in identifying and pursuing new business opportunities, with strong business development acumen, a competitive drive, and a results-oriented approach to achieving targets and overcoming challenges.
• Excellent communication, negotiation, and interpersonal skills, coupled with resilience and a proactive outbound mentality.
• A curious and ambitious nature with a strong willingness to learn, adapt, and grow within an organization.
• Strong problem-solving skills, with the ability to think creatively and navigate challenges effectively.
• High motivation, seeking a formative opportunity with the drive and energy to exceed objectives without being deterred by potential setbacks.

Nice to Have:

• Background or experience in the F&B industry, particularly with POS systems or online ordering platforms, is a significant advantage.
• An existing network of customers and relationships within the F&B or tech industry in the UAE is a plus.
• Native proficiency in Arabic.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks, and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

• Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting how businesses operate worldwide.
• Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword; our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team: Be part of a diverse international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have a significant impact.
• Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Some roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [contact email].

Ready to shape the future of commerce with us? Explore our opportunities and apply today!

Required Experience: IC