Senior Account Manager

Caliberly; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading workforce solutions provider in Dubai is looking for an experienced Senior Account Manager to lead client relationships and drive service delivery excellence. The role involves managing high-value clients, developing account plans, and ensuring client satisfaction in a dynamic environment. Candidates should have a strong background in account management, excellent communication skills, and knowledge of UAE labor markets. Competitive salary and growth opportunities offered.

Benefits

Competitive salary

Performance-based incentives

Growth and development prospects

Qualifications

• Minimum 7-10 years experience in account management or business development.
• Proven success in managing large accounts and driving revenue growth.
• Excellent communication skills with senior executives.

Responsibilities

• Serve as primary point of contact for key clients.
• Develop account plans to identify growth opportunities.
• Lead contract negotiations and ensure service delivery excellence.

Skills

Client management

Communication

Negotiation

Commercial acumen

Strategic thinking

Collaboration

Education

Bachelor's degree in Business Administration or related field

Master's degree (preferred)

Tools

CRM systems

Excel

PowerPoint

Job description

Job Title- Senior Account Manager

About the Role

We are looking for an experienced Senior Account Manager to lead and grow client relationships within a dynamic staffing, recruitment and HR outsourcing business. The incumbent will manage a portfolio of high-value clients, serve as trusted advisor on workforce solutions, drive service delivery excellence, and translate client needs into achievable business outcomes.

Key Responsibilities

• Serve as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.
• Develop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.
• Lead contract negotiations, renewals and service‑level agreements (SLAs) with clients; ensure commercial terms deliver value for both client and organization.
• Partner with internal teams (services delivery, recruitment, payroll, onboarding, compliance) to ensure high‑quality, on‑time delivery of workforce solutions and client satisfaction.
• Monitor client health: track key metrics (time‑to‑hire, cost‑per‑hire, retention, service KPIs), analyse trends, and develop action plans to improve performance.
• Manage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.
• Provide market insights and consultative advice to clients: on talent market trends, regulatory changes (labour law, visa/immigration, Saudisation/Emiratization), outsourcing best practices and cost‑optimisation strategies.
• Drive business development within existing accounts: cross‑sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.
• Prepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.
• Maintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.

Qualifications & Experience

• Bachelors degree in Business Administration, Human Resources, or related field (Masters preferred).
• Minimum 710 years experience in account management, client services or business development ideally within staffing, recruitment, HR outsourcing or professional services.
• Proven success in managing large accounts, driving revenue growth, and maintaining high client satisfaction in a B2B services environment.
• Strong commercial acumen: skilled in contracting, pricing models, service‑delivery frameworks and P&L sensitivity.
• Good understanding of UAE/GCC labour markets, outsourcing models (contract staffing, PEO/EOR), visa/immigration compliance and workforce solutions.
• Excellent communication, presentation and negotiation skills; ability to engage with senior executives and manage C-Level relationships.
• Proficiency with CRM systems, Excel, PowerPoint and ability to interpret service/delivery metrics and build actionable insights.
• Fluency in English required; Arabic proficiency would be an added advantage.

Key Competencies & Behaviours

• Client‑centric: committed to delivering outstanding client service and building trust.
• Strategic thinker: able to map client needs to business solutions and long‑term growth opportunities.
• Results‑driven: motivated by achieving targets, improving client outcomes and driving performance improvements.
• Collaborative and influencing: works effectively across internal teams and with external stakeholders.
• Resilient and adaptable: comfortable in a fast‑changing environment with multiple client demands and priorities.
• Integrity and professionalism: manages sensitive client matter with discretion and adheres to ethical standards.

What We Offer

• Competitive salary and performance‑based incentives aligned to account growth and client satisfaction.
• Opportunity to play a senior role within a leading workforce solutions business, working with high‑profile clients across the UAE and GCC.
• Exposure to a diverse range of services (contract staffing, HR outsourcing, payroll, market‑entry) and the chance to develop deep client‑consulting expertise.
• Growth and development prospects within a high‑growth service organisation with strong regional footprint.

Apply now!