Client Support Supervisor

Nathan HR Human Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management company in Dubai is seeking a Client Support Supervisor. The role involves managing a communications team, ensuring high standards of guest interactions, and providing leadership in a fast-paced environment. The ideal candidate will possess a strong background in hospitality and exceptional multitasking skills. This position is integral in maintaining operational excellence across services offered to guests.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise, train, and motivate the communications team to maintain high performance standards.
• Oversee all guest-facing communications to ensure clarity and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.

Skills

Excellent verbal and written communication skills

Strong organizational and multitasking capabilities

Solid background in hospitality and guest relations

Experience managing and leading teams

Proficient in CRM platforms and communication tools

Tools

MS Office Suite

Job description

Position Information

Job Title: Client Support Supervisor

Working Hours: 48 hours per week

Reports To: Operations Manager

About the Company

A well-established property management company in the UAE, specializing in the short-term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.

Job Summary

We are seeking a dynamic and highly organized Communication Supervisor with a strong hospitality and guest relations background. The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top-tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.

Key Responsibilities

• Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
• Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.
• Develop, implement, and refine communication protocols, scripts, and response templates.
• Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed and lead effectively in high-pressure situations.
• Proficient in CRM platforms, communication tools, and MS Office Suite.