Customer Service Manager à Émirats arabes unis

Victor is a leading global on-demand jet charter company, founded in 2011 with a mission to bring transparency and integrity to private aviation. Built on the belief that there is a better way to fly, we've grown into one of the most trusted names in the industry, backed by a powerful digital platform, a global network of vetted aircraft, and a loyal base of high-net-worth and corporate clients. Now headquartered in Abu Dhabi, Victor continues to expand across key markets while also leading the way in climate-conscious chartering. As one of the first platforms to offer Sustainable Aviation Fuel (SAF) options, we empower clients to make lower-emission choices and support a more responsible future for private aviation.

We are looking for an ambitious, accountable and empathetic individualto join our high-performing sales team. While prior aviation experience is a plus, it's not essential, we value hunger, initiative, and a passion for delivering exceptional service. If you're entrepreneurial, customer-obsessed, and excited by the idea of working with global clientele, this role is for you.

Why Join Victor in Abu Dhabi?

• We are the only private jet charter company headquartered in Abu Dhabi, offering a unique opportunity to be part of something truly pioneering in the region
• Our model is built on transparency and trust, no subscription fees, and a client-first approach that prioritises clarity and service at every step
• Victor combines the speed and innovation of a tech platform with the personal touch of bespoke service
• As part of our long-term commitment to more sustainable aviation, we offer Sustainable Aviation Fuel (SAF) options, enabling clients to make more conscious choices without compromising on quality
• You'll join a globally recognised brand with access to an exceptional client base, high-quality tools, and a collaborative team culture focused on excellence and growth
• Join a close-knit, driven team that values excellence, accountability, and collaboration, with the freedom to grow, contribute, and make an impact
  
  

• Calling and onboarding new Victor members to understand their private jet charter needs
• Building strong, trusted relationships with typically time short clients through outstanding service
• Following up on outstanding quotes and identifying opportunities to convert
• Proactively contacting inactive clients to reignite interest
• Generating new leads through smart prospecting, research, and outreach
• Managing quotes, bookings, and customer journeys with precision and care
• Collaborating closely with our global operations team to ensure a seamless experience for every flight
• Maintaining accurate, up-to-date client records via Salesforce
  
  

• Some experience in sales and customer service (aviation, luxury, real estate, hospitality, or tech preferred, but not required)
• Excellent communication skills - you're confident on the phone, persuasive, and articulate
• Exceptional organisational skills and attention to detail
• Self-starter attitude - you take accountability, show initiative, and follow through
• A genuine interest in private aviation and luxury travel
• Comfortable working in a fast-paced, international environment
• A growth mindset and extensive examples of self-growth
• Arabic language skills a plus, but not essential
  
  

• A competitive salary (TBC) and uncapped commission potential
• A place in one of the most forward-thinking jet charter companies in the world
• Access to training, mentorship, and career development opportunities
• A high-energy, team-first work culture that celebrates success
• The chance to work with some of the most discerning clients and exclusive aircraft in the world