Customer Service Manager jobs in United Arab Emirates

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

We are seeking a highly motivated and experienced Senior Sales Manager to join our dynamic commercial team at One&Only The Palm. The ideal candidate will be responsible for driving sales strategies and managing client relationships across Southern Europe, Central Europe, and the Asia-Pacific (APAC) regions. This role requires a strong sales background in luxury hospitality, exceptional language skills, and the ability to represent our intimate beachfront resort effectively.

• Develop and implement tailored sales strategies to achieve revenue and occupancy targets for the assigned regions.
• Build and maintain strong relationships with respective Regional Sales offices, key accounts, travel agencies, and partners to grow market share.
• Exceptional interpersonal, presentation, and negotiation skills, with the ability to influence stakeholders at all levels.
• Strong analytical review on account production and organizational abilities, with a keen eye for detail and a results-oriented approach.
• Conduct market research to identify new business opportunities and trends within the regions managed.
• Collaborate with the marketing team to create effective promotional campaigns and sales tools.
• Represent One&Only The Palm at niche trade shows, roadshows and key industry events.
• Prepare and present sales reports for managed respective markets.
• Train and mentor junior sales staff to enhance team performance and operational efficiency.

• Bachelor’s degree in Business Sales and Administration, Hospitality Management, or a related field.
• Proven experience as a Sales Manager in the luxury hospitality industry, with a minimum of 5 years in a similar role.
• Strong understanding of the Southern Europe, Central Europe, and APAC markets.
• Fluency in English and proficiency in several European languages (e.g., Spanish, French, Italian, or German) is essential.
• Excellent presentation and negotiation skills.
• Strong analytical and organizational abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

• Competitive salary and performance-based bonuses.
• Opportunity to work in a luxury environment with a talented team.
• Continued professional development and training opportunities.
• Employee benefits at Kerzner properties worldwide.

If you are an ambitious and well-presented sales professional with a passion for hospitality and multicultural engagement, please share your resume with us.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.