Guest Experience Supervisor Front Desk Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned global hotel brand in Dubai seeks a Front Office Manager to lead a talented team and ensure exceptional guest relations. The role emphasizes effective communication, operational efficiency, and quality awareness to enhance guest satisfaction. Candidates should demonstrate leadership capabilities and a commitment to training team members. This position offers a competitive salary with various benefits, including accommodation and international opportunities.

Benefits

Accommodation

Meals on duty

Transportation

World class training and development

Discounted accommodation

Medical and Life insurance

Qualifications

• Proven experience in leading Front Office teams to enhance guest experiences.
• Strong communication skills and ability to manage shift transitions.
• Commitment to training and developing associates for performance improvement.

Responsibilities

• Lead the Front Office team to ensure exceptional guest experiences.
• Manage shift data to respond to operational changes effectively.
• Promote quality awareness among front office associates.

Skills

Guest relations leadership

Strategic shift management

Quality awareness

Operational efficiency

Security consciousness

Job description

Description

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavours of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day‑to‑day tasks.

OUR EXPECTATIONS FROM THE ROLE:

Exceptional Guest Relations Leadership:

• Showcase your expertise in leading a Front Office team to ensure exceptional guest experiences.
• Highlight your ability to maintain positive relationships with all hotel departments for smooth operations.

Strategic Shift Management and Communication:

• Demonstrate your strategic approach to managing shifts utilizing house count data and responding to changes in real‑time.
• Emphasize your commitment to effective communication ensuring relevant information is smoothly handed over during shift transitions.

Quality Awareness and Team Development:

• Illustrate your commitment to promoting quality awareness among front office associates aiming for continuous improvement in guest satisfaction scores.
• Highlight your involvement in training and developing front desk associates for enhanced performance.

Operational Efficiency and Compliance:

• Showcase your skills in ensuring smooth check‑in/check‑out processes and handling guest accounts with precision.
• Emphasize your knowledge of operational software and compliance with SOPs, L.S.O.P.s and credit policies.

Security Consciousness and Proactive Problem Resolution:

• Communicate your vigilance in maintaining security awareness and promptly reporting any suspicious activities to the Manager on Duty.
• Highlight your ability to identify and efficiently resolve guest problems ensuring satisfaction.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager