Front Office Shift Leader: Guest Experience & Upsell

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Shift Leader to oversee front desk operations and ensure exceptional guest service. The ideal candidate will have a hospitality diploma and experience in the industry. Responsibilities include managing team performance, handling guest complaints, and coordinating daily operations. A positive attitude and teamwork skills are essential. This full-time position offers a dynamic work environment focused on guest satisfaction.

Qualifications

• Diploma or Degree in hospitality.
• Exposure in hospitality industry.
• Positive can-do attitude and ability to work within a team.

Responsibilities

• Ensure efficient personalized courteous service while upselling.
• Supervise daily operations of the front desk and staff.
• Handle guest complaints and ensure satisfaction.
• Coordinate with finance team for department purchases.
• Prepare for daily arrivals and ensure room readiness.
• Lead daily briefings and provide team training.

Skills

Fluency in English

Teamwork

Customer service orientation

Education

Diploma or Degree in hospitality

Job description

A leading hotel chain in Dubai seeks a Shift Leader to oversee front desk operations and ensure exceptional guest service. The ideal candidate will have a hospitality diploma and experience in the industry. Responsibilities include managing team performance, handling guest complaints, and coordinating daily operations. A positive attitude and teamwork skills are essential. This full-time position offers a dynamic work environment focused on guest satisfaction.