Customer Service Manager jobs in United Arab Emirates

Sales Manager at Mövenpick Resort Al Marjan Island, Ras Al Khaimah. A dynamic, results-driven role focused on delivering exceptional guest experiences and driving business growth in a fast-paced hospitality environment.

• Implement all sales activities and maximize business opportunities.
• Drive, manage and maintain robust positive relations with travel trade key accounts and business partners.
• Generate and maintain customers of travel trade segment through various sales activities (face-to-face sales calls, telephone calls, entertainment).
• Maintain a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensure comprehensive portfolio coverage and account management for service excellence, achieving targets and maximum productivity.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Plan sales trips or attend trade shows and exhibitions under the guidance of the DOSM and, where applicable, in coordination with International Sales Offices.
• Arrange site inspections of the hotel and host Fam trips.
• Attend major travel functions and promotional events to promote sales (rooms, catering and other facilities and services) for the hotel.
• Maintain working knowledge of IT tools used in sales today, including sales software, property PMS, and Microsoft Office tools.

• Based in Dubai office.
• At least 3-5 years sales experience in a 5-star hotel with at least 1 year in a managerial role.
• Bachelor’s degree in any related field.
• Good command of spoken and written English.
• Excellent computer skills (Microsoft Word, Excel, Outlook, Internet, e-mail).
• Positive attitude with excellent interpersonal skills and strong leadership.
• Previous experience in Sales - Leisure is essential.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Opportunity to participate in CSR activities like Planet 21.
• Career development opportunities with national and international promotion opportunities.

Additional Information

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• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Ras Al Khaimah
• Company Website: http://www.movenpick.com
• Job Function: Sales
• Sector: Hospitality