Sales Associate – Virtual Client Advisor

eliteUSA fashion; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion company based in Dubai is seeking a motivated Client Engagement Specialist to assist clients virtually and manage sales relationships. The role demands strong communication skills, an entrepreneurial mindset, and prior luxury retail experience. Responsibilities include client interaction through digital tools, maintaining product knowledge, and fostering client loyalty. Competitive compensation and growth opportunities offered.

Qualifications

• Highly motivated, self-starter with an entrepreneurial mindset.
• Strong organizational skills and ability to manage multiple client needs.
• Excellent follow-up and attention to detail.
• Passion and knowledge of the luxury fashion industry.
• Strong communication skills, both written and verbal.
• Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles).
• Familiarity with digital client communication tools (Respond.io, CRM systems, etc.).
• Proven success in sales, client development, or luxury customer service.

Responsibilities

• Assist clients virtually through Respond.io in a timely, professional manner.
• Handle pricing requests and product inquiries.
• Provide shipping updates and after-service follow-up.
• Build and maintain strong relationships with clients.
• Stay current on market trends to provide recommendations.
• Communicate with vendors on pricing and delivery updates.
• Ensure orders are correct in internal systems.

Skills

Entrepreneurial mindset

Strong organizational skills

Excellent follow-up

Passion for luxury fashion

Strong communication skills

Luxury retail experience

Familiarity with digital tools

Proven success in sales

Tools

Respond.io

CRM systems

Job description

Client Engagement

• Assist clients virtually through Respond.io in a timely, professional, and service-driven manner.
• Handle pricing requests, product knowledge inquiries, and resolve customer issues.
• Provide shipping updates, order confirmations, and after-service follow-up.
• Proactively engage in suggestive selling and outreach to drive sales.

Sales & Relationship Management

• Build and maintain strong relationships with clients, fostering long-term loyalty.
• Stay current on fashion and luxury market trends to provide knowledgeable recommendations.
• Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction.

Operational Coordination

• Communicate with vendors on pricing inquiries, order confirmations, and delivery updates.
• Ensure all orders are systematically and operationally correct in internal systems.
• Collaborate with logistics and sourcing to resolve any shipping or product issues.
• Stay updated with internal communication, product updates, and brand standards.

Skills

• Highly motivated, self-starter with an entrepreneurial mindset.
• Strong organizational skills and ability to manage multiple client needs.
• Excellent follow-up and attention to detail.
• Passion and knowledge of the luxury fashion industry.
• Strong communication skills, both written and verbal.
• Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles).
• Familiarity with digital client communication tools (Respond.io, CRM systems, etc.).
• Proven success in sales, client development, or luxury customer service.